Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andrea Avila

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Owner

Shiny Clean Services, LLC
01.2020 - Current
  • Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
  • Implemented quality control measures to maintain service standards per clients request.
  • Established strong relationships with clients, resulting in increased repeat business and referrals.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Administrative Assistant-Service Coordinator

Direct Therapy Service, LLC
04.2014 - 11.2019
  • Developed and maintained filing systems to ensure efficient document retrieval and compliance.
  • Assisted in preparing progress reports and plan for clients for meetings, enhancing decision-making processes.
  • Facilitated communication between departments and case managers to improve service coordination and client satisfaction per state request.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed and trained oncoming staff with state required courses and test.
  • Worked one on one with the clients and families who where served by the company to ensure they received the satisfaction.

Registered Behavior Technician

Centria Autism Services
03.2015 - 11.2015
  • Implemented individualized behavior intervention plans to enhance client skill development and reduce maladaptive behaviors per BCS request.
  • Conducted data collection and analysis to monitor client progress and inform treatment adjustments.
  • Collaborated with multidisciplinary teams to create comprehensive care strategies for clients with autism spectrum disorders.
  • Assured compliance with regulatory standards by maintaining accurate documentation of client interactions and treatment plans.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.

Education

No Degree - Criminal Justice

Dona Ana Community College
Las Cruces, NM
05-2027

Skills

  • Customer relations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Residential customer service
  • Critical thinking
  • Active listening
  • Multilingual communication
  • Time management
  • Following directions

Certification

  • Certified AWMD - Assisting with Medication and Delivering - Direct Therapy Services - Re certify every two years
  • Certified RBT - Registered Behave Technician - Re certify annually while working with client

Languages

Spanish
Native or Bilingual

Timeline

Owner

Shiny Clean Services, LLC
01.2020 - Current

Registered Behavior Technician

Centria Autism Services
03.2015 - 11.2015

Administrative Assistant-Service Coordinator

Direct Therapy Service, LLC
04.2014 - 11.2019

No Degree - Criminal Justice

Dona Ana Community College

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Andrea Avila