Andrea Aviles
Azusa,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products as well as creating solutions for customers to drive loyalty. Highly adept at training, managing, coaching and mentoring sales reps and merchandisers with talent for interacting with staff at all levels.
Overview
8
8
years of professional experience
Work History
Sales Rep
Gallo Wine Company/RNDC
09.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided comprehensive training and mentored new team members for optimal performance in sales roles.
- Generated additional sales opportunities with upselling and cross-merchandise.
- Consistently met or exceeded goals by implementing strategic sales plans and effective time management.
- Conducted powerpoint presentations to educate customers on features, benefits, and competitive advantages.
Merchandiser
Gallo Wine Company
11.2018 - 08.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Established strong vendor relationships to maintain and support business.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
Office Administrative Assistant
Re/Max Top Producers
07.2018 - 11.2018
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Listing Coordinator
Century 21 Marty Rodriguez
06.2017 - 07.2018
- Enhanced client satisfaction by efficiently coordinating property listings and promptly addressing inquiries.
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process.
- Managed scheduling of property showings, liaising between sellers, agents, and potential buyers to facilitate seamless appointments.
- Contributed to a positive work environment through collaborative teamwork and proactive problem-solving initiatives.
- Increased listing accuracy by diligently reviewing property information before publication on multiple platforms.
Front Desk
Century 21 Marty Rodriguez
05.2016 - 06.2017
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Coordinated with contract coordinator to assist in checking in offers and with the office courier for when to install supras and lockboxes.
- Handled phone calls and inquiries professionally, directing callers to appropriate agents as needed.
Education
Bachelor’s Degree in HR and Management -
Cal Poly Pomona
12.2021
Associates Degree in Business -
Citrus College
05.2019
Skills
- Customer Service
- Strategic Planning
- Interpersonal Communication Skills
- Complex Problem-Solving
- Staff Training
- Multitasking
- Team collaboration
- Self-motivation
Timeline
Sales Rep
Gallo Wine Company/RNDC
09.2022 - Current
Merchandiser
Gallo Wine Company
11.2018 - 08.2022
Office Administrative Assistant
Re/Max Top Producers
07.2018 - 11.2018
Listing Coordinator
Century 21 Marty Rodriguez
06.2017 - 07.2018
Front Desk
Century 21 Marty Rodriguez
05.2016 - 06.2017
Bachelor’s Degree in HR and Management -
Cal Poly Pomona
Associates Degree in Business -
Citrus College
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