Andrea Ayala
USA
Summary
Motivated and determined leader with over 10 years experience in food and customer service. Self-starter and highly skilled in organizing and monitoring tasks to effectively achieve revenue goals and provide the best customer experience possible.
Overview
14
14
years of professional experience
Work History
SHOPPER
Instacart
02.2020 - 10.2025
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
SUPERVISOR / BARISTA
Coffee Bean & Tea Leaf
02.2020 - 09.2024
- Manage day to day operations of the store
- Coordinate with vendors and suppliers as needed
- Maintain updated records of daily, weekly, and monthly expenses
- Nurture friendly relationships with customers to increase loyalty and boost store reputation
- Monitored product quality and consistency, ensuring adherence to standards and specifications.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
Food Stand Attendant / Lead
Universal Studios
03.2012 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Operated kitchen equipment, ensuring cleanliness and proper functionality.
- Prepared and served meals in compliance with health and safety regulations.
- Assisted in inventory management, tracking stock levels and reordering supplies as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for guests.
- Supervised food preparation and service operations, ensuring adherence to health and safety standards.
- Trained and mentored new team members on food handling procedures and customer service protocols.
- Coordinated scheduling and workflow to enhance efficiency during peak service hours.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Managed staffing needs effectively by creating schedules that optimized coverage during peak times while minimizing costs associated with overtime pay.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CASkills
- Highly organized with essential time management skills
- Strong leadership skills
- Adaptable to any work situation and environment
- Effective problem solver
- Able to contribute positively as part of a team, helping out with various tasks as required
- Safe food handling
- Cash register operation
- Food and safety standards
Timeline
SHOPPER
Instacart
02.2020 - 10.2025
SUPERVISOR / BARISTA
Coffee Bean & Tea Leaf
02.2020 - 09.2024
Food Stand Attendant / Lead
Universal Studios
03.2012 - 01.2020
High School Diploma -
Granada Hills Charter High School