Andrea Babcock
Livonia,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations in high and low volume environments.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Szots Bar And Grill
02.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Optician
University Eye Center
08.2020 - 06.2021
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Optician Technician
Shades Optical
04.2017 - 08.2020
- Performed pre-testing on all patients, including but not limited to OPD, MPOD, RHA
- Took patient history to ensure the doctor has everything required for a smooth exam
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Server Shift Leader
Penn Station Subs
08.2014 - 04.2017
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers
Education
Associate of Science - Biology
Ferris State University
Big Rapids, MI06.2023
Associate of Applied Science - Opticianry
Baker College
Allen Park, MI06.2017
High School Diploma -
Franklin High School
Livonia, MI06.2015
Skills
- Effective Working Relationships
- Patient Flow
- Preliminary Testing
- Retail Sales
- Active Listening
- Frame Fitting
- Contact Lens Care
- Customer Service
- Eyewear Recommendation
- Dining Customer Service
- Server Training
- Ability to Lift 30 Pounds
- Guest Satisfaction
Timeline
Server/Bartender
Szots Bar And Grill
02.2022 - 07.2023
Optician
University Eye Center
08.2020 - 06.2021
Optician Technician
Shades Optical
04.2017 - 08.2020
Server Shift Leader
Penn Station Subs
08.2014 - 04.2017
Associate of Science - Biology
Ferris State University
Associate of Applied Science - Opticianry
Baker College
High School Diploma -
Franklin High School