Andrea Baca
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Temco Logistics
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Technician in Training Safety
Southwest Training Technician
05.2023 - 10.2023
- Maintained accurate inventory records for spare parts, facilitating faster repairs when necessary.
- Demonstrated commitment to quality control by carefully inspecting completed work before final signoff.
- Supported continuous improvement initiatives by actively participating in training sessions and workshops.
- Enhanced workplace safety by adhering to standard operating procedures and wearing proper protective gear.
- Collaborated with team members to troubleshoot equipment malfunctions, ensuring efficient operations.
- Reduced downtime by performing preventive maintenance and routine checks on all machinery.
De-Escalations Supervisor, Crisis Intervention
Heading Home
07.2020 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Owner and Operations Manager
DJT Enterprise
03.1998 - 06.2009
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and safety awareness techniques, leading to a safer workplace.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Bachelor of Science - Information Technology Project Management
Colorado Christian University
Denver, CO06.2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
* Team Development
- Data Collection
- Staff Training
- De-Escalation Techniques
- Quality Control
- Store maintenance
- Service standard compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by introducing quality control for safety tasks.
- Collaborated with team of 10 in the development of Safety workshop," On the Road".
Certified Train the Trainer, Narcan
Experience using and applying first aid and overdose prevention, facilitated numerous groups providing education on administering medication to the patient in case of an accidental over dose, as well as CPR certification.
Timeline
Customer Service Representative
Temco Logistics
10.2023 - Current
Technician in Training Safety
Southwest Training Technician
05.2023 - 10.2023
De-Escalations Supervisor, Crisis Intervention
Heading Home
07.2020 - 02.2022
Owner and Operations Manager
DJT Enterprise
03.1998 - 06.2009
Bachelor of Science - Information Technology Project Management
Colorado Christian University
Similar Profiles
Aaron ParkerAaron Parker
Driver at Temco LogisticsDriver at Temco Logistics
Mario LizarragaMario Lizarraga
Operations Manager at Temco LogisticsOperations Manager at Temco Logistics
Kenneth VigilKenneth Vigil
Driver at Temco LogisticsDriver at Temco Logistics
CHRISTOPHER CAPERSCHRISTOPHER CAPERS
Warehouse Clerk at Temco LogisticsWarehouse Clerk at Temco Logistics
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T