Andrea Bacon
Blackfoot,ID
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operational Success
Independent Solar
04.2024 - 10.2024
- Enhanced operations staff skills and knowledge through continuous evaluation and improvement of training methods.
- Collaborated with NetSuite Administrator to create new automation processes.
- Create, implement, and enforce SOPs to ensure operational consistency and efficiency, regularly reviewing and updating them to reflect process changes and best practices.
- Planned and executed the launch of operations in new market, specifically Las Vegas, overseeing and managing these operations to ensure successful integration and performance.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Work closely with various departments to ensure project alignment and coordination, fostering a collaborative environment to enhance communication and efficiency.
- Partner with HR to develop and refine KPIs for operations staff and assist in creating and updating job descriptions to accurately reflect roles and responsibilities.
- Provided regular reports to the General Manager on operational status, achievements, challenges, and areas for improvement, ensuring all activities aligned with the company's strategic goals and objectives.
- Reports to General Manager
Director of Field Supervisors
Titan Solar Power
06.2023 - 04.2024
- Developed and trained teams nationwide on standardized processes in collaboration with the Senior VP of Install to design and implement new procedures.
- Developed and trained teams on standard field operation procedures, mentoring teams across the nation with a travel commitment of 50%.
- Assisted in recruiting, hiring and training of team members.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Reported issues to higher management with great detail.
- Collaborated with IT department to implement new automation on CRM.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced time to PTO by introducing daily critical tasks
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Reported to the VP of Install.
Training & Development Manager, Field Operations
Titan Solar Power
10.2022 - 06.2023
- Developed and trained teams on standard field operation procedures, mentoring teams across the nation with a travel commitment of 50%.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Reduced company-wide skills gaps through effective workforce planning and targeted employee development initiatives.
- Expanded internal talent pipeline by guiding high-potential employees through structured leadership development programs.
- Spearheaded e-learning initiatives as part of blended learning solutions, increasing accessibility of training resources for workers.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Created in-depth training manual for all employees.
- Reported to the Director of Training and Development.
Tucson Branch Ops Manager
Titan Solar Power
11.2017 - 10.2022
- Launched and manage day to day operations of local branch up to 33 employees.
- Maintained fleet of 11.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures.
- Cultivated a positive work environment through open communication channels, encouraging collaboration, and fostering a culture of continuous improvement.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported to Regional Operations Manager.
Special Projects Estimator
AAA Landscape
01.2016 - 11.2017
- Bid jobs for Special Projects, assistant to Manager of Enhancements, source and order materials, communicate with customers regarding projects, track job costs, invoicing and all administrative support for department
- I continued my education by obtaining my Sustainable Landscape Management Certification and my ALCA Certification
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Prepared bids and proposals to submit to clients and secure new business.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Reported to Special Projects Manager.
Education
General Studies - General Studies
San Juaquin High School
01.1990
Skills
- Collaborative Problem Solving
- Operations Management
- Multi-task & Handle High-volume Workloads
- Interpersonal Communication
- Coordinating Schedules
- Confidentiality
- Verbal and written communication
- Project Management
- Team Management
- Creativity and Innovation
- Talent Acquisition
- Process Improvements
- Staff training/development
Certification
Franklin Covey - The Seven Habits of Highly Effective People.
Franklin Covey -The Six Critical Practices for Leading a Team.
Franklin Covey - The Four Essential Roles of Leadership
Franklin Covey - The Four Disciplines of Execution
Accomplishments
- Completed several Franklin Covey courses.
- Mentored and developed direct reports with weekly 1 on 1's.
- Developed Safety Program to comply with OSHA standards.
- Supervised team of 33 staff.
Timeline
Director of Operational Success
Independent Solar
04.2024 - 10.2024
Director of Field Supervisors
Titan Solar Power
06.2023 - 04.2024
Training & Development Manager, Field Operations
Titan Solar Power
10.2022 - 06.2023
Tucson Branch Ops Manager
Titan Solar Power
11.2017 - 10.2022
Special Projects Estimator
AAA Landscape
01.2016 - 11.2017
General Studies - General Studies
San Juaquin High School
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