Andrea Baez
Los Angeles,CA
Summary
Driven and innovative, I rapidly advanced to Barista Shift Lead at Carraras, showcasing my exceptional customer service and problem-solving skills. Solid background in field and office settings supporting team needs. I've taught myself everything I know and do really well anywhere I go. I like a challenge and learning new skills, so it's why I move around a lot. I've cherished every experience I've had, I just look for more skills to learn wherever that may be.
Overview
2
2
years of professional experience
Work History
Intern
Cld Pr
08.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in the planning and execution of successful product launch events.
- Assisted in extensive research in new companies and organizing their contact information.
- Kept track of clothing that was returned and borrowed for shoots.
Barista
Modern Bread and Bagel
01.2024 - 09.2024
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new workers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Zinc
02.2023 - 10.2023
- Host, server, and barista at this restaurant. Attended any needs of management.
- Memorized allergies to best adhere to customer's needs since this was a vegetarian restaurant.
- Completed daily opening/mid/closing checklists
Barista Shift Lead
Carraras
09.2022 - 02.2023
- I became shiftlead within two months of working at this location
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- opened and closed the store, 12 hour shifts
- Recommended products based on solid understanding of individual customer needs and preferences.
- Helped management keep adequate supply on hand by notifying of shortages.
Boba Barista
Tiger Sugar
07.2022 - 09.2022
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
Education
Associate of Arts - Business Communication
Pasadena City College
Pasadena, CA06.2025
High School Diploma -
Ramón C. Cortines School of Visual And Performing
Los Angeles, CA03.2022
Skills
Teamwork and Collaboration
Quick Learner
Fast Learner
Problem-Solving
Goal-oriented mindset
Attention to Detail
Creativity and Innovation
Strong Academic Record
Time management abilities
Exceptional customer service
Excellent memory
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intern
Cld Pr
08.2024 - Current
Barista
Modern Bread and Bagel
01.2024 - 09.2024
Barista
Zinc
02.2023 - 10.2023
Barista Shift Lead
Carraras
09.2022 - 02.2023
Boba Barista
Tiger Sugar
07.2022 - 09.2022
Associate of Arts - Business Communication
Pasadena City College
High School Diploma -
Ramón C. Cortines School of Visual And Performing
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