ANDREA Bailey
Atlanta,GA
Summary
I am seeking an employment opportunity that will give me the ability to provide significant value to a stable, progressive entity and that will offer career growth through proven performance. Qualifications: Ability to maintain a high level of confidentiality and convey ideas orally and written. Ability to work outside standard business hours extending beyond 40 hours weekly. Excellent customer service, grammar, articulation, and communication skills; verbal and written. Strong interpersonal and listening skills; Strong leadership, time management and decision-making skills Self-motivated, organized, enthusiastic, detailed and results-oriented individual. Ability to maintain confidentiality and professional boundaries with guest, volunteers, and staff. Ability to organize, prioritize, and execute multiple duties while working under critical deadlines. Ambitious and compassionate leadership Ability to work with limited supervision and independently on task.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Emergency Preparedness Coordinator
City Of Atlanta
09.2021 - Current
- Oversees continued implementation of mandatory Warming Center orientation and training for onboarding staff
- Notify and collaborate with stakeholders of WARNO activations, transport request, and Warming Center coordination call
- Conduct daily weather monitoring to ensure activation criteria is met
- Work in close partnership with external partners and outreach teams to meet the needs of residents experiencing homelessness
- Expedites resources and assistance to those seeking shelter from inclement weather while working closely with community agencies in supporting residents experiencing homelessness
- Provide ongoing support to residents experiencing homelessness or housing insecurity who enter the Warming Centers
- Maintain a safe, friendly, supportive, and inviting environment for all staff and participants of the Warming Center
- Coordinate logistics for setup of Warming Center services including facility operations, food distributions, transports, and demobilization
- Maintain appropriate client records in accordance with federal, state, and local requirements, including the GA HMIS system
- Build rapport with shelter and outreach partners: Gateway Center, Partners for Homes, Salvation Army, City of Refuge, Intown Collaborative ministries, HOPE Atlanta, PAD, 311, and Fulton County
- Provide cross- organizational coordination support for encampment cleaning/closure across the city.
Operations Supervisor
Gateway Center/Partners for Home
04.2020 - 06.2021
- Worked in close partnership with Emergency Response Manager (ERM) to ensure that the overall operational efficiency of the Non-Congregate Hotel for those experiencing homelessness
- Monitored Resident Assistant productivity and adherence to established shift protocols
- Conducted daily COVID-19 system checks; notified clinical team of those with symptoms, conducted client room inspections
- Provided support, coaching, and direction to Resident Assistants and Lead Resident Assistants while working with high risk COVID-19 homeless individuals
- Followed all required policies to avoid the transmission of illness by correctly wearing proper PPE
- Assessed, enrolled, and navigated those experiencing chronic homelessness from the streets to permanent housing with needed support
- Coordinated staffing, ensured full staffing coverage in the events of staff call outs
- Directed coverage of workstations to ensure timely breaks for Resident Assistants
- Assisted with customer service complaints and submitted incident/grievance reports on their behalf, deescalated issues involving residents and staff members
- Coordinated with onsite security staff to ensure regularity of rounds throughout the Non-Congregate Hotel to identify and report any safety or security concerns to Emergency Response Manager
- Operated warming center activations as needed while providing services to more than 500 individuals experiencing homelessness during the harsh winter months
- Documented all issues and concerns that arose during shift to staff supervisors, security staff, and Emergency Response Manager and completed appropriate incident reports for proper documentation
- Participated in weekly supervisory staff meetings, completed and filed discharged paperwork for non-complaint residents in GAHMIS Client Track and Web EOC
- Responsible for incident report tracking and updating, issuance of initial and final warning notices of infraction occurrences/violations, verified employment, provided and documented work passes for residents; completed resident intakes
- Provided notification of coordinated meetings between residents and case managers.
Data Entry Coordinator/Logistics Assistant
Caring Works
07.2019 - 03.2020
- Entered accurate data entry into all funder-required and agency databases, including HMIS/Client Track (HUD), SPARS (SAMHSA) and Beacon Health Options: Provider Connect (DBHDD), (GPRA)
- Conducted client intakes and assessments (VI-SPDAT), assisted in annual COC point in time (PIT) count
- Assisted in navigating barriers to maintaining housing as they arose
- Conducted home visits as deemed appropriate
- Assisted with data collection to facilitate program evaluation processes
- Assisted and coordinated client satisfaction surveys and focus groups and follow-up after housing placement and conducted house visits with clients
- Provided case management services to those experiencing chronic homelessness and conducted intakes for rapid rehousing applicants
- Assisted with collecting and presenting annual outcomes data and evaluation efforts across the agency
- Maintained updated inventory of Caring Works properties, active leases, and support services
- Conducted quarterly quality assurance and discharge follow up calls to clients once placed in housing, assisted with transitioning to PSH support service
- Assisted with client chart reviews and monthly DBHDD updates and authorizations, reviewed and submitted client assessments
- Assisted clients in obtaining documents necessary for housing placement, address barriers to housing and crisis intervention plans with clients
- Assisted clients with obtaining SSA and SSI award benefits to conduct rent calculations
- Attended community meetings and conducted client satisfaction surveys
- Created google form documents and data collecting spreadsheets.
Administrative/Personal Assistant
Lance Lucas & Associates
12.2018 - 07.2019
- Manage calendar, scheduling, and coordinating of all meetings and events accordingly
- Created meeting agendas and actions items to ensure that clients and teammates are aware of current task, topics, and obligations
- Capture minutes, transcribing, created PowerPoint presentations, excel spreadsheets, attendance tracker and call logs for all Morehouse Reunion meetings
- Create marketing foundation and touch points for potential clients
- Frequent email and phone communication with strong follow-through and effective use of analytical, communication, and interpersonal skills that allowed optimum work and strong partnerships.
Legal Compliance Analyst
Solid Foundation Properties
05.2017 - 09.2018
- Coordinated the establishment of electric, gas, and water utilities for Nationstar Mortgage/Mr
- Cooper REO Properties
- Developed and maintained a working knowledge of utility contracts and exceptions and ensured quality control of delivery of utility services
- Implemented process and procedures for all utility coordination and delivery to ensure that all utilities were established within deadline
- Informed Asset Managers and Local Agents of all established utilities for each property; documented and closed out task once completed
- Liaison with Code Enforcement Officers to resolve all code violations for vacant/foreclosed properties and provided remedy to these violations
- Responsible for all utility billing and payment request for payment invoicing
- Provided efficient, timely support for the billing process while coordinating with Account Clerk to resolve any issues to arise during this process
- Submitted bids to Asset Managers for approval to complete inspections regarding properties without gas, electricity, or water services for more than 6 months
- Provided receptionist relief, scanning, printing, copying, faxing, answering multiple phone system, distribute mail, orchestrate company potlucks
- Created spreadsheets for Audit Reports, PowerPoint Presentations and utility scripting and training for the Offshore Team.
Office Clerk
Eversource
04.2017 - 05.2017
- Scanning, Filing, Bookmarking, Labeling, Printing, Created Binders & Folders
- Mail clerk, delivery, sorting, & distribution of mail
- Provided Administrative support to Attorneys, Legal Assistants & Paralegals
- Setup depositions, provided customer service to clients, maintained kitchen and workspace and provided receptionist relief/coverage
- Answered incoming calls, transferred calls to appropriate staff members
- Invoicing, Created/update vendor information for payment processing.
Customer Service Representative
United Health Care
10.2015 - 03.2017
- Answer incoming calls from customers on issues related to benefit eligibility
- Questions and prescription status inquiries
- Educated customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
- Asked probing questions and listened actively to identify any questions or issues while documenting required information in computer systems
- Identified issues and communicated solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
- Escalate drug related calls as appropriate to licensed pharmacist for resolution
- Coordinate internal resolutions of claim exceptions and other issues to include determining appropriateness of overriding pharmacy claim error messages
- Initiate Prior Authorizations, Tier Exceptions, Formulary Exceptions,
- Adhere to HIPAA guidelines, establish MOP (method of payment) and processing of EFT and Credit Card payments
Education
Master of Science - Criminal Justice Administration/Security
University of Phoenix
06.2019 - 05.2020
Bachelor of Science - Criminal Justice Administration/ Human Services
University of Phoenix
06.2014 - 05.2016
Associates of Arts - Criminal Justice
University of Phoenix
02.2012 - 05.2014
Skills
Proficient in
Timeline
Emergency Preparedness Coordinator
City Of Atlanta
09.2021 - Current
Operations Supervisor
Gateway Center/Partners for Home
04.2020 - 06.2021
Data Entry Coordinator/Logistics Assistant
Caring Works
07.2019 - 03.2020
Master of Science - Criminal Justice Administration/Security
University of Phoenix
06.2019 - 05.2020
Administrative/Personal Assistant
Lance Lucas & Associates
12.2018 - 07.2019
Legal Compliance Analyst
Solid Foundation Properties
05.2017 - 09.2018
Office Clerk
Eversource
04.2017 - 05.2017
Customer Service Representative
United Health Care
10.2015 - 03.2017
Bachelor of Science - Criminal Justice Administration/ Human Services
University of Phoenix
06.2014 - 05.2016
Associates of Arts - Criminal Justice
University of Phoenix
02.2012 - 05.2014