Andrea Baird
Dawsonville,GA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of patient care.
Overview
9
9
years of professional experience
Work History
Site Manager
Maternal Gynerations
04.2019 - Current
- Interviewed, hired, and trained new workers.
- Created weekly and monthly reports and presentations for team of providers.
- Established team priorities, maintained schedules and monitored performance.
- Developed policies and procedures for effective practice management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
Administrative Assistant
Maternal Gynerations
07.2018 - 04.2019
- Supported office staff and operational requirements with administrative tasks.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Facilitated training and onboarding for incoming office staff.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Monitored and managed social media accounts.
Lead Patient Service Coordinator
Maternal Gynerations
09.2017 - 06.2018
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating front office team to effectively handling administrative needs.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Patient Service Coordinator
Maternal Gynerations
07.2014 - 09.2017
- Respected patients by recognizing rights and maintaining confidentiality.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
No Degree - General Education
Truett McConnell University
Cleveland, GA06.2004
No Degree - General Education
Hope College
Holland, MI06.2003
High School Diploma -
Capital Christian School
Sacramento, CA06.2001
Skills
- Policy and Procedure Development
- Managing Practice Operations
- Electronic Health Records
- Employee Operations
- Policy Implementation
- Strategic Business Planning
- Project Management
- Supply Ordering
- Accounting Techniques
Additional Information
Proficient in several software and EMR programs:
- Intuit QuickBook
- ADP
- Microsoft Office Suite
- G Suite
- Primesuite Greenway
- eClinical Works
- Centricity
- Phreesia
Timeline
Site Manager
Maternal Gynerations
04.2019 - Current
Administrative Assistant
Maternal Gynerations
07.2018 - 04.2019
Lead Patient Service Coordinator
Maternal Gynerations
09.2017 - 06.2018
Patient Service Coordinator
Maternal Gynerations
07.2014 - 09.2017
No Degree - General Education
Truett McConnell University
No Degree - General Education
Hope College
High School Diploma -
Capital Christian School