Andrea Baldwin
Danbury
Summary
Accomplished business leader with a proven track record at Andrea's Angels Inc., adept in small business operations and staff management. Excelled in enhancing operational efficiency and fostering a culture of teamwork and loyalty. Skilled in billing and human resources, successfully expanded market presence and ensured quality assurance, achieving significant customer satisfaction and employee engagement.
Overview
21
21
years of professional experience
Work History
Owner/President
Andrea's Angels Inc.
11.2010 - 11.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Expanded business into new markets, (Independent Living Skills Training) which required State approval.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Billing, Payroll and Human Resources.
Regional Director of Operations
Mountain Home Health Care Inc.
07.2001 - 11.2010
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Billing, Payroll and Human Recourses.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with all state and federal regulations through diligent documentation and thorough audits of home health services.
- Implemented quality improvement initiatives to address areas of concern identified during internal assessments or external surveys.
- Conducted regular performance evaluations for staff members to identify growth opportunities and maintain accountability within the team.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
High School Diploma -
Horizon High School
Colorado05-1992
Skills
- Small business operations
- Billing
- Payroll (Quick Books)
- Staff management
- Human resources
- Quality assurance
- Records organization and management
- Desktops, laptops, and mobile devices
Timeline
Owner/President
Andrea's Angels Inc.
11.2010 - 11.2022
Regional Director of Operations
Mountain Home Health Care Inc.
07.2001 - 11.2010
High School Diploma -
Horizon High School
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