Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Andrea Balke

Phoenix,AZ

Summary

Dynamic professional with extensive expertise in logistics, interior design installations, and retail management. Demonstrated capacity to elevate client satisfaction through exceptional problem-solving and organizational skills. Effectively optimized operations and boosted sales performance, showcasing strong multitasking abilities and design proficiency in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Cashier

Noble Bread
Phoenix, AZ
08.2023 - Current
  • Arranged product displays and set up merchandise at Saturday morning Farmers Market.
    Handled cash register operations, maintaining transaction accuracy.
    Facilitated customer service to meet shopper needs effectively.

Installation & Logistics Manager

DeCesare Design Group
Mesa, AZ
07.2013 - 03.2025
  • Streamlined receiving and storage processes for interior design warehouse operations.
  • Organized client installations, relocations, and event setups with efficiency.
  • Managed daily operations involving receiving, storing, packing, and shipping merchandise.
  • Investigated claims of damaged cargo or lost shipments to identify causes and implement solutions.
  • Maintained high standards of customer service for both internal and external clients.
  • Prepared inventory for shipment by labeling and tagging items accurately.
  • Oversaw warehouse staff to ensure proper handling and storage protocols were followed.

Store Manager

Design Lab by DDG
Mesa, AZ
07.2013 - 01.2017
  • Directed daily operations of home accessory and gift store, optimizing sales performance.
  • Implemented effective product displays and pricing strategies to attract customers.
  • Supervised employee management, fostering a motivated workforce for improved service delivery.

Furniture Sales

Roche Bobois
Scottsdale, AZ
01.2012 - 07.2013
  • Applied in-depth product knowledge to boost furniture sales effectiveness.
    Oversaw international shipping processes, optimizing delivery timelines.
    Facilitated improved customer satisfaction through personalized sales approaches.

Delivery Coordinator

Rest Assured Inc.
Phoenix, AZ
01.2010 - 01.2012
  • Assessing clients needs and scheduling deliveries, coordinating routes, prepping inventory for delivery, and managing schedules of install crews.

Office Manager

DeCesare Design Group
Mesa, AZ
03.2008 - 01.2010
  • Purchasing and office management.

Warehouse Operations Manager

Special Deliveries
03.2004 - 03.2008
  • Managed a receiving and installation warehouse for interior designers.
  • Routed daily delivery routes, managed receiving and storage of furniture, truck fleet maintenance, all employee relations, client invoicing.

Education

AA - Interior Design

Scottsdale Community College
Arizona
05.2002

Skills

  • Multitasking
  • Time management
  • Client relationship management
  • Problem solving
  • Basic computer skills
  • Customer service
  • Communication skills
  • Organizational skills
  • Design proficiency

Languages

  • English, Fluent
  • Spanish, Partial Comprehension only

References

References available upon request.

Timeline

Cashier

Noble Bread
08.2023 - Current

Installation & Logistics Manager

DeCesare Design Group
07.2013 - 03.2025

Store Manager

Design Lab by DDG
07.2013 - 01.2017

Furniture Sales

Roche Bobois
01.2012 - 07.2013

Delivery Coordinator

Rest Assured Inc.
01.2010 - 01.2012

Office Manager

DeCesare Design Group
03.2008 - 01.2010

Warehouse Operations Manager

Special Deliveries
03.2004 - 03.2008

AA - Interior Design

Scottsdale Community College

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