Andrea Baquera
Summary
- Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Successful sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in CRM.
- Accomplished Sales Representative with career history marked by numerous sales awards, recognition and recommendations. Track record of exceeding sales, service and client quotas. Successful experience as leader and mentor to junior sales professionals.
- Profit-minded Sales Professional with demonstrated success driving sustained revenue by working and connecting with customers. Industrious sales professional with solid history of surpassing objectives by promoting products while demonstrating enhanced people skills. Talented at generating leads and closing high-volume sales.
- Successful sales professional successful expanding territories with tenacious and focused mentality. Skilled negotiator and complex problem-solver with solid record of success. Proficient in CRM.
- Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish.
- Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
- Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
- Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Motivated Customer Service Representative with over 10 years of sales experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
Overview
16
16
years of professional experience
Work History
Internet Sales Consultant
Kearny Mesa Subaru
12.2023 - Current
- Increased showroom traffic and online lead conversions through targeted follow-up and engagement.
- Managed inbound and outbound calls, emails, and online inquiries to set up appointments for the sales team.
- Built strong customer relationships increasing in repeat business and referrals.
- Monitored and optimized CRM data to track customer interactions and improve conversion rates.
- Proactively followed up with potential customers to nurture relationships and encourage dealership visits.
- Maintained an organized database of leads and appointments in the dealership's CRM system.
- Work closely with the sales and marketing teams to develop campaigns that drive traffic and inquiries.
- Collected and analyzed feedback to improve the dealership's sales processes and customer satisfaction.
- Familiar with CRM tools like VinSolutions, Elead, DealerSocket, or other dealership software to track customer interactions.
Sales Representative
Frank Subaru
11.2014 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Sales Representative
ResortCom International
07.2013 - 10.2014
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
Sales Associate
Forever 21
11.2012 - 10.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
Sandwich Artist
SUBWAY®Restaurants
08.2009 - 05.2012
- Assisted customers in choosing menu items by providing food complementing information.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CASkills
- Ul>
- Account servicing
- P>Lead prospecting
- P>Staff Training
- P>Client Service
- P>Sales expertise
- P>Customer Relations
- P>Strategic planning
- P>Performance improvement
- P>Network development
- P>Product promotions
- P>Problem solving strength
Languages
-
Spanish
-
English
Languages
Excellent,5,Excellent,5
Personal Information
Title: Sales Representative
Hobbies and Interests
Outdoor activities, traveling, meditating, yoga, bike riding, listening to music, cooking
Languages
English
Timeline
Internet Sales Consultant
Kearny Mesa Subaru
12.2023 - Current
Sales Representative
Frank Subaru
11.2014 - Current
Sales Representative
ResortCom International
07.2013 - 10.2014
Sales Associate
Forever 21
11.2012 - 10.2013
Sandwich Artist
SUBWAY®Restaurants
08.2009 - 05.2012
High School Diploma -
Mar Vista Senior High School
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