Andrea Barillas Ramirez
Summary
Highly-motivated employee ready to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Concentrix USA
09.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Supervisor
Foundever Nicaragua
12.2022 - 05.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Foundever Nicaragua
03.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Guia Peninsula de Nicoya
06.2018 - 10.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Responded effectively to sensitive inquiries or complaints.
Education
Marketing -
Universidad Nacional Autonoma De Nicaragua
Skills
- Customer Service
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Call Center Operations
- Performance Testing
- Desktop Support
- Technical Support
- Software Installation
- Customer Success Management
- Appointment Scheduling
- Customer Service Expert
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Technical Support Representative
Concentrix USA
09.2023 - Current
Customer Service Supervisor
Foundever Nicaragua
12.2022 - 05.2023
Customer Service Representative
Foundever Nicaragua
03.2020 - 11.2022
Administrative Assistant
Guia Peninsula de Nicoya
06.2018 - 10.2018
Marketing -
Universidad Nacional Autonoma De Nicaragua
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