Andrea Barker
Myrtle Creek,OR
Summary
Experienced Customer Service Support Specialist with a strong desire to excel in a Customer Service Rep role. Brings 8 years of valuable experience in customer care, medical assistance, and administrative support. Skilled in effectively managing escalated calls, offering Medicaid support, and leading high-performing customer service teams. Proficient in medical claims, patient chart preparation, and insurance processes. Ready to leverage expertise to provide exceptional service and contribute to the success of your organization.
Overview
9
9
years of professional experience
Work History
Lead Customer Care Coordinator
TotalMed
Myrtle Creek, OR
05.2021 - 01.2025
- Oversaw customer service operations encompassing claims processing and prior authorizations.
- Coordinate group chat to support customer service representatives in real-time.
- Facilitated monthly continuing education programs to enhance skill development.
Customer Service Support Specialist
First Call Resolution
Roseburg, OR
05.2020 - 01.2022
- Provided comprehensive customer support by addressing inquiries, resolving complaints, and managing billing and statement issues
- Coordinated with insurance companies through 3-way calls to facilitate claim submissions and coding reviews
- Assisted patients in managing their financial obligations by establishing structured payment plans
Physician Scribe
Mercy Medical Center
Roseburg, OR
07.2019 - 03.2020
- Prepared patient charts and facilitated the review of diagnostic imaging reports, including X-rays, CT scans, and MRIs
- Maintained physician workflow by accompanying the physician to gather comprehensive patient histories and document present illnesses
Medical Assistant
G. Jason Wilks, DPM
Roseburg, OR
11.2015 - 05.2019
- Administered injections, conducted MLS laser therapy, and applied castings, ensuring high-quality patient care and adherence to medical protocols
- Managed wound care and dressing changes, meticulously updated patient records using EMR Centricity, and maintained accuracy in documenting vital signs and medical histories
- Assisted with medical procedures, effectively coordinated daily schedules, and performed sterilization of medical instruments to uphold clinic hygiene and operational efficiency
Education
High school or equivalent -
Homeschooled
Winston, OR06.2013
Skills
- EMR Centricity
- Docutrak
- Microsoft Word
- Athena
- Epic
- Medical Insurance
- Data Entry
- Human Resources
- Multi-Line Phone Systems
- Zendesk
- Okta
- Teams
- Microsoft
- Medical Records
- Customer Service
- Athenahealth
Timeline
Lead Customer Care Coordinator
TotalMed
05.2021 - 01.2025
Customer Service Support Specialist
First Call Resolution
05.2020 - 01.2022
Physician Scribe
Mercy Medical Center
07.2019 - 03.2020
Medical Assistant
G. Jason Wilks, DPM
11.2015 - 05.2019
High school or equivalent -
Homeschooled