Andrea barnes
Raleigh,NC
Summary
Dynamic Transportation Dispatcher with proven expertise at Go Wake/Go Raleigh Access, excelling in conflict resolution and customer relations. Successfully managed increased shipment volumes while enhancing service quality. Skilled in route planning and documentation management, fostering team collaboration and continuous improvement initiatives to optimize operational efficiency.
Overview
17
17
years of professional experience
Work History
Transportation Dispatcher
Go Wake /Go Raleigh Access
05.2025 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Provided training and guidance to new dispatchers.
- Worked closely with customers to effectively resolve issues and complaints.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
Dispatcher Office Assistant
Duke Transportation
11.2023 - 07.2025
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Advised regarding delays and special circumstances.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Managed detailed logs of dispatch activities to support continuous improvement initiatives.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
Program Specialist
LabCorp
09.2021 - 12.2024
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
Dental Assistant
Advance Community Health
11.2016 - 08.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Facilitated patient education on oral hygiene practices, contributing to improved dental health.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Participated in community outreach programs, educating public on importance of dental health.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Scheduled and confirmed patient appointments.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings,casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Night Transportation Supervisor
First Transit
01.2009 - 08.2016
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Planned and established transportation routes, work schedules and operator assignments.
- Improved working conditions for employees and fostered work environment that maximized employee morale and engagement.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Oversaw transportation 25 buses daily by coordinating personnel and developing efficient routes and workload schedules.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Monitored safe operations by conducting field safety audits.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Coordinated schedules and communicated changes to customers.
Education
Associate of Applied Science - Dental Assistant
Miller-Motte Technical College
NC03-2016
Skills
- Conflict resolution techniques
- Weather conditions awareness
- Public relations management
- Employee management
- Strong decision-making
- Transportation safety protocols
- Team collaboration
- Effective time management
- Documentation and paperwork
- Customer relations
- Continuous improvement initiatives
- Staff training and development
- Tracking tasks
- Transportation regulations
- Route planning
- Safety processes and procedures
- Oral and written communications
- Critical Decision-making
- Issue resolution
- Quality assurance
- Logistical operations
- Telephone etiquette
- Staff development
- Quality assurance standards
- Transportation management
- Vehicle maintenance awareness
- Emergency response preparedness
- Documentation management
- Call center environments
- Geographical expertise
- Dispatch of drivers
- Driver scheduling proficiency
- Data entry
- Schedule coordination
- Call center software
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Effective communications
- Critical thinking
- Prioritizing calls
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
Timeline
Transportation Dispatcher
Go Wake /Go Raleigh Access
05.2025 - Current
Dispatcher Office Assistant
Duke Transportation
11.2023 - 07.2025
Program Specialist
LabCorp
09.2021 - 12.2024
Dental Assistant
Advance Community Health
11.2016 - 08.2021
Night Transportation Supervisor
First Transit
01.2009 - 08.2016
Associate of Applied Science - Dental Assistant
Miller-Motte Technical College
5 Year Safety Award
Never Getting Into An Accident -First Transit
Attendance Award- Go Raleigh/Go Wake