Andrea Barrett
Asti
Summary
Dynamic Operations Leader with a proven track record for excelling in strategic planning and staff development. Enhanced customer satisfaction through proactive communication and innovative problem-solving, while optimizing supply chain efficiency. Committed to fostering high-performing teams and driving operational excellence, resulting in improved employee retention and customer loyalty. Respected for reliability and results-focused approach.
Overview
2026
2026
years of professional experience
Work History
General Manager of Operations
Flying Goat Coffee
Healdsburg, CA
03.2021 - Current
- Daily interaction with customers to build connections and nurture relationships.
- Enhanced customer satisfaction through proactive communication, timely issue resolution, and continuous customer experience enhancement.
- Handled problematic customers to support lower-level employees and maintain excellent customer service.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed high-performing teams through effective coaching, mentoring, and regular performance reviews.
- Established a positive employee culture by identifying personal strengths and creating opportunities for growth.
- Increased employee retention rate by creating professional development programs.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Analyzed and reported on key performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Property Manager
Nora Lerer
Healdsburg, CA + Cloverdale, CA
07.2017 - 06.2021
- Managed multiple properties simultaneously, coordinating allocation of resources and streamlining communication to maintain high levels of operational excellence.
- Acted as project manager for space improvements, repairs and renovations, serving as primary point of contact for contractors and maintenance personnel.
- Led successful property renovations while minimizing disruption to guests, carefully managing timelines and budgets throughout the process.
- Improved overall property value through strategic renovations, upgrades, and attractive landscaping projects.
- Liaison for positive tenant-landlord communication and issue resolution.
- Maintained high level of professionalism and discretion when dealing with guests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Business Owner
Arboretum Apparel + Looking Glass
Healdsburg, CA
2006 - 2013
- Established a high-end, high-concept luxury goods storefront with a focus on Ethically Sourced apparel and home goods for men and women.
- Created a dynamic setting for customers to find unique products with custom tailored experiences.
- Developed strong and lasting customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Designed and managed construction of 12 person Champagne Lounge within the existing store.
Tasting Room Manager
Roshambo Winery and Vineyards
Healdsburg, CA
Education
English Literature + Library Sciences
Seattle Central Community College
Seattle, WASkills
- Operations management and oversight
- Strategic planning
- Goal setting
- Staff development, hiring, training
- Employee relations and conflict resolution
- Performance evaluations
- Schedule management
- Customer service
- Inventory control
- Systems improvements
- Problem-solving
- Delegation
Accomplishments
- Reduced operational expenses by 13% by streamlining employee hours, breaks and payroll
- Achieved employee retention by completing performance reviews with accuracy and efficiency.
- Resolved product issues through continual consumer testing and quality control checks.
- Collaborated with team of 5 in the development of Signature Beverages and brand collateral.
- Supervised team of 23 staff members.
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Cooking
- Wine Tasting
- Growing herbs, vegetables, or fruits in home gardens
- Creative Writing
- Interior Design
- Fiber Artist
- Gardening
- Hiking
- Camping
Timeline
General Manager of Operations
Flying Goat Coffee
03.2021 - Current
Property Manager
Nora Lerer
07.2017 - 06.2021
Business Owner
Arboretum Apparel + Looking Glass
2006 - 2013
Tasting Room Manager
Roshambo Winery and Vineyards
English Literature + Library Sciences
Seattle Central Community College