Andrea Bates
Scottsdale,AZ
Summary
An award winning relationship builder with outstanding customer service standards and a proven track record of account management meeting and exceeding forecasted revenue goals. Retail, consumer & B2B sales experience in various industries. Computer literate with proficiency in the use of MS Office programs, CRMs, and social networks. An overachiever that can effectively multi-task with excellent organizational, composition and oral communication skills. Familiar with office administration, sales, and management practices and procedures. Establish and maintain highly effective working relationships with executive support to B,C,D level management, staff, customers and vendors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Market Sales Manager
STAFFZONE
Phoenix, AZ
07.2023 - 01.2024
- Source opportunities in the construction industry for general and skilled laborers via cold calls, utilizing ConstructionWire and cultivating network relationships
- Build customer relationships by consistently following up, recognizing their needs & practicing suggestive selling techniques
- Meet/exceed forecasted weekly/monthly revenue goals & metrics
- Target accounts with opportunity for longevity and retention
- Daily/weekly sales reporting utilizing Excel
- Obtain required documentation to establish credit lines
- Damage Control/Conflict Resolution
- Utilize PSA CRM
Director/Concierge, Discovery Center
CAL-AM Homes
Mesa, AZ
03.2022 - 07.2023
- Created the Discovery Program and scope of this position catering to potential vacation home buyers post call center reservations
- Cultivate internal, vendor and customer relationships
- Track interactions utilizing Yardi/RentCafe CRM
- Create guest itineraries
- Greet guests/tour property prior to delivering them to the sales team
- Furnish vacation homes ensure they're cleaned, stocked; order, inventory, gift baskets, meal vouchers, IT, work orders, supplies
- Track/report: bookings, tour and sales statistics to upper management weekly
- Assist in marketing, designs, lead generation, promo items, & collateral
- Interview, hire and train admin staff
- Perform digital sales/experience presentations, infomercials, internal/external marketing videos; utilizing PowerPoint
- Public speaking presentations
- Extensive calendaring of events, meetings, arrivals, departures, maintenance utilizing Outlook
Leasing Manager
KELLER MANAGEMENT
Las Vegas, NV
03.2021 - 08.2021
- Lease Up of Tuscan Highlands, elite resort-style multi-family rental property (300+)
- Excessive call volume; +/-20 tours weekly
- Process applications, payments, background checks, maintenance orders
- Conduct move in/move out inspections
- Supervise a team of two Leasing Consultants, while leading by example and exercising all practices and procedures required of a consultant and manager
- Yardi Voyager, Voyager Plus, RentCafe, CRM, OneSite, Mobile Doorman
- Damage Control and Conflict Resolution
Leasing Specialist
WEIDNER APARTMENT HOMES
Phoenix, AZ
10.2016 - 03.2021
- Lease Up of a new boutique luxury apartment community (200 units) in Uptown Phoenix
- Created a "community" with excellent resident retention
- Earned several performance nominations
- Yardi Voyager and Voyager +, RentCafe CRM
- Conduct move in/move out inspections
- Resident event planning; implement innovative ideas during COVID
- Train newly hired team members
- Ensure models were well maintained
- Available 24/7 for emergencies
- Upheld community Rules & Regulations
- Coordinate work orders and ensure move ins were 100% ready
- Damage Control/Quality Control
Leasing Specialist
PINNACLE PROPERTY MANAGEMENT
Henderson, NV
02.2016 - 10.2016
- Lease Up of a new luxury apartment community (250 units)
- Excessive call volume, tours
- All administrative duties relevant to this position as mentioned above
SOLAR ENERGY CONSULTANT/Community Liaison
SUNPOWER by RENEWABLE ENERGY ELECTRIC
Las Vegas, NV
01.2011 - 01.2015
- Present and sell Solar Electricity, hot water, weatherization solutions for in-home, preset appointments
- Prepare and present PowerPoint presentations in a public speaking forum
- Represent the company via television, radio interviews, BNI and Chamber Networking events, partnership opportunities
- Research and coordinate press and exhibition opportunities
- Generate leads by attending and staffing expos and networking events
- Knowledge of product and installation, costs, margins, services, warranties, financing
- Conduct energy audits and design effective solar solutions based on current energy bills and rooftop design
- Contract negotiations (MS Word), Track leads and marketing results with ZOHO CRM
- Project management; oversee the project from sale to financing to permitting to scheduling to installation, follow up and final payment
- Collections on any past due account.
Education
Certificate - Business Development
MAGIC Sales Training
Las Vegas10-2010
License - Real Estate
Key Realty School
Las Vegas, NV01-2003
High School Diploma -
Archbishop Ryan HS For Girls
Philadelphia, PASkills
- Relationship-Building
- Energetic, takes initiative, makes sound judgements
- Actively participates in creating and maintaining a work environment and culture that fosters team spirit
- Demonstrates ability to influence, communicate and work closely with clients, business partners and co-workers at all levels
- Exemplifies sensitivity to business practices, rules and regulations, effective business tactics, and cultural norms
- Upbeat and positive attitude, commitment to winning results
- Project Management
- Creative Mindset/Writing Skills
- Detail and deadline oriented
- Ability to sustain a high degree of confidentiality and professionalism while keeping a friendly disposition
- Organized
- Forward thinking/Solution-driven
- Can manage multiple projects simultaneously
- Experience with making extensive travel arrangements for high level executive
- Innovative, problem solving
- Cost-conscious
- Ability to train and be trained
- Public speaking presentations
- Trade show exhibits/special events
- Excellent proofreading and mathematical abilities, strong grammar skills
- Fluent in English (oral/written)
- MS Office (Word, Excel, Outlook, PowerPoint)
- Social Media and internet navigation
- ACT, ZOHO, POPCARD, YARDI VOYAGER, VOYAGER PLUS, RENT CAFÉ, CRM, ONESITE, ILM, MYCLIENT, ALOHA POS, MS OFFICE APPS, PSA
- Customer Engagement
- Sales Presentations
- Marketing Strategy Development
- Operations Management
- New Business Development
- Sales Reporting
- Sales Targeting
- Territory Management
- Customer Service
- Account Management
- Lead Generation
- Inventory Management
- Analytical Problem Solver
- Relationship Building
- Sales Territory Growth
- Sales Quota Management
- Customer Complaint Resolution
- Time Management
- Brand-Building Strategies
- Client Base Retention
- Sales Program Coordination
- Account Servicing
- Database Management
- Budgeting and Expenditures
- Sales Tracking
- Rapport and Relationship Building
- Full-Cycle Sales Process
- Lead Identification and Generation
- Decision-Making
- Customer Order Management
- Direct Sales
- Salesforce Software
- Operating Procedures and Policies
- Promotional Sales Events
- Sales Records Management
- Appointment Scheduling
- Interdepartmental Collaboration
- Solution Selling
- Strategic Account Development
- Networking Events
- Closing Techniques
- Staff Training and Development
Previous Experience
- 10 YEARS = BUSINESS TO BUSINESS SIGNAGE SALES 2004-2014
- 2 YEARS = RETAIL SALES, COSMETICS 2008-2010
- 3 YEARS = INDEPENDENT SALES
- 3 YEARS = FORMER LICENSED NV REAL ESTATE SALES
- Office Mgr./Executive Asst.; Cox, Honeywell, Toll Bros
References
- Gabrielle Wallace, Cushman & Wakefield, 702-203-7755, 10 yrs.
- Saiswart Angkanavin, Macy's, 415-627-7955, 13 yrs.
- Shari Carlotti, Tiny Whales, 714-329-4399, 30 yrs.
Accomplishments
60+ 5-star reviews as Leasing Specialist at The Trend at 51
2019 Customer Service Award (Weidner)
2019 AZ Region Performance Awards (Weidner)
2020 Customer Service Award (Weidner)
Certification
- OSHA 10
Languages
English
Native/ Bilingual
Timeline
Market Sales Manager
STAFFZONE
07.2023 - 01.2024
Director/Concierge, Discovery Center
CAL-AM Homes
03.2022 - 07.2023
Leasing Manager
KELLER MANAGEMENT
03.2021 - 08.2021
Leasing Specialist
WEIDNER APARTMENT HOMES
10.2016 - 03.2021
Leasing Specialist
PINNACLE PROPERTY MANAGEMENT
02.2016 - 10.2016
SOLAR ENERGY CONSULTANT/Community Liaison
SUNPOWER by RENEWABLE ENERGY ELECTRIC
01.2011 - 01.2015
Certificate - Business Development
MAGIC Sales Training
License - Real Estate
Key Realty School
High School Diploma -
Archbishop Ryan HS For Girls