
Dynamic operations leader with a proven track record of enhancing customer satisfaction through strategic planning and process improvement. Expert in resource allocation and team development, driving operational efficiency and budget control. Committed to fostering collaboration and achieving performance improvements in fast-paced environments.
Arranged travel accommodations including air, car, hotel, and rail for colleagues involved in client projects.
Facilitated reversal of no-show waivers and late cancellation fees for travelers.
Tracked global room rates daily to identify cost-saving opportunities.
Maintained daily reports detailing client savings from room rate reductions.
Worked hand-in-hand with hotel
Facilitated managing director's specific needs during stays.
Operational efficiency