Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Personal Information
Timeline
Generic

Andrea Beal Cranford

Leavenworth,IN

Summary

Operations manager with significant experience at Cheddar's, specializing in team leadership and enhancing customer satisfaction. Demonstrated success in implementing training programs and optimizing scheduling, leading to improved service quality. Expertise in inventory control and conflict resolution, promoting a collaborative work environment that drives performance and meets business objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

McAlister's Deli
Corydon, IN
01.2024 - Current
  • Assisted in managing daily operations and staff scheduling.
  • Handled customer inquiries and resolved complaints effectively.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.

Associate Manager

Cracker Barrel
Corydon, IN
01.2021 - 01.2024
  • Implemented training programs to enhance employee skills and performance.
  • Resolved guest complaints promptly to maintain a positive dining experience.
  • Managed daily operations to ensure excellent guest service and satisfaction.
  • Trained and supervised team members on company policies and procedures.
  • Assisted in scheduling staff shifts to meet business demands efficiently.

Assistant Manager

Golden Corral
Clarksville, IN
01.2019 - 12.2021
  • Handled customer inquiries and resolved complaints effectively.
  • Implemented health and safety protocols across the restaurant.
  • Coordinated team meetings to improve communication and performance.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Bank Customer Service Representative

Harrah's Casino
Biloxi, MS
01.2017 - 12.2019
  • Processed deposits, withdrawals, and transfers efficiently.
  • Verified customer identification information with the applicable documents according to bank policies.

Operations Manager

Cheddar's
Houston, TX
08.2010 - 01.2017
  • Oversee inventory control, ordering, food sanitation and quality control of food products, and labor control
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Education

A.A.S. - Photography

Pensacola Junior College
Pensacola, FL
01.2005

High School -

Humble High School
Humble, TX

Skills

  • Food safety and sanitation
  • Leadership development
  • Effective communication
  • Team hiring and coaching
  • Upselling strategies
  • Customer satisfaction enhancement
  • Inventory control
  • Food service expertise
  • Bartending skills
  • Kitchen operations
  • Budget management
  • Point of sale systems
  • Purchasing and merchandising
  • Recruitment strategies
  • Profit and loss management
  • Restaurant operations experience
  • Leadership skills
  • Customer service excellence
  • HACCP compliance
  • Conflict management techniques
  • Training and development programs
  • Relationship management skills
  • Sales management expertise
  • Quality control processes
  • Conflict resolution strategies
  • Employee training programs
  • Performance monitoring systems
  • Scheduling optimization techniques
  • Team building activities
  • Problem-solving skills
  • Recruiting and interviewing techniques
  • Cash handling and payroll management

Certification

  • ServSafe
  • Bartender License

Volunteer Experience

Northeast Hospital, Humble, TX, I help guide people through the hospital and helped the seniors.

Personal Information

Willing To Relocate: Anywhere

Timeline

Assistant Manager

McAlister's Deli
01.2024 - Current

Associate Manager

Cracker Barrel
01.2021 - 01.2024

Assistant Manager

Golden Corral
01.2019 - 12.2021

Bank Customer Service Representative

Harrah's Casino
01.2017 - 12.2019

Operations Manager

Cheddar's
08.2010 - 01.2017

A.A.S. - Photography

Pensacola Junior College

High School -

Humble High School

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