Andrea Beasley
Santa Rosa Beach
Summary
Dynamic customer service professional recognized for a robust work ethic and exceptional communication abilities. Proven track record of quickly mastering new concepts and enhancing team performance to align with organizational goals. Aiming to utilize these skills in a collaborative setting to elevate customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Ono Surf Shop
Santa Rosa Beach
04.2023 - Current
- Advanced store functionality by strengthening client connections and addressing challenges.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Concierge
Watercrest Senior Living Group
Santa Rosa Beach
08.2022 - 04.2023
- Responded to multiple incoming calls, providing answers and information in a respectful tone.
- Addressed questions from residents on nearby locations, facility features and medical appointments.
- Facilitated personalized guest requests with efficiency.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Dispatched documents through email, mailings, and fax.
- Resolved customer complaints in an efficient and timely manner.
- Managed incoming mail, faxes, emails, and other documents concerning resident inquiries.
- Secured exceptional resident satisfaction by demonstrating active involvement, attentive listening, and proficient communication abilities.
- Ensured up-to-date information for residents through meticulous updates of the concierge book.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
Cafe Barista
The Blake Senior Living
Panama City Beach
10.2021 - 06.2022
- Provided excellent customer service by anticipating needs quickly.
- Implemented feedback from residents to improve service quality and menu offerings.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Developed and maintained relationships with regular residents, recognizing preferences and anticipating needs.
Education
High School Diploma -
Amelia High School
Batavia, OH06-2009
Skills
- Inventory management
- Customer relationship management
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Friendly and positive
- Teamwork and collaboration
Accomplishments
- Graduate of Mercy Ministries 2012
- Graduate of Lifestyle Christianity 2018
Timeline
Store Manager
Ono Surf Shop
04.2023 - Current
Concierge
Watercrest Senior Living Group
08.2022 - 04.2023
Cafe Barista
The Blake Senior Living
10.2021 - 06.2022
High School Diploma -
Amelia High School
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