Andrea Belanger
Somers,CT
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
15
15
years of professional experience
Work History
Bartender
Sonny's
Somers, CT
07.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Upsold customers from shelf to premium brands to help boost sales.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Effectively multitasked within fast-paced environment.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing duties including restocking supplies.
Mail Carrier
USPS
Vernon, CT
04.2013 - Current
- Scanned packages for delivery tracking.
- Provided change-of-address cards and other postal forms upon customer request.
- Delivered mail to residents and business within assigned area.
- Verified accuracy of addresses before delivering packages.
- Performed regular maintenance checks on assigned vehicle.
- Sorted mail to be delivered according to route and customer address.
- Assisted other carriers with their routes as needed during peak periods.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected signatures from recipients of registered mail items.
Manager/Operations Manager
Freem’s Bar and Grill
Ashland, ME
01.2018 - 01.2019
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Receptionist
West Hartford OBGYN
West Hartford, CT
03.2010 - 03.2013
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled appointments for clients, customers, and other visitors.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Scheduled and confirmed appointments.
- Managed company database and ensured the accuracy of contact information.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
Associate of Science - Healthcare Administration
University of Phoenix
Tempe, AZ10-2010
High School Diploma -
Ashland Community High School
Ashland, ME06-1996
Skills
- Mixology techniques
- Drink preparation
- Cash handling
- Inventory management
- Customer service
- Upselling strategies
- Appointment scheduling
- Database management
- Telephone etiquette
- Office organization
- Communication skills
- Data entry
- Time management
- Multitasking
- Recordkeeping and bookkeeping
Timeline
Bartender
Sonny's
07.2022 - Current
Manager/Operations Manager
Freem’s Bar and Grill
01.2018 - 01.2019
Mail Carrier
USPS
04.2013 - Current
Receptionist
West Hartford OBGYN
03.2010 - 03.2013
Associate of Science - Healthcare Administration
University of Phoenix
High School Diploma -
Ashland Community High School
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