Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Andrea Bell

sales professional
NY

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Work History

Guest Experience Specialist

Bobs Discount Furniture
05.2012 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted in gathering data and information
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Acted as an arbitrator between the company and clients who had experience complication
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Review and determine validity of any supplement requests

Waitress Trainer

Applebee's Neighborhood Grill & Bar
03.2009 - 02.2012
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Overview

15
15
years of professional experience
1
1
Certification

Education

Bachelor of Arts - Mass Communications

Virginia State University
Petersburg, VA

Skills

  • Customer Retention
  • Consultative Sales Approach
  • POS Inventory System Operation
  • Payment Processing
  • Advanced Oral and Written Communication Skills
  • Auto and Engine Repair knowledge
  • Analytical and Critical Thinking
  • Clerical Support
  • Training and Development
  • Multitasking Abilities
  • Critical Thinking

Certification

Cyber Security Training

Timeline

Guest Experience Specialist

Bobs Discount Furniture
05.2012 - Current

Waitress Trainer

Applebee's Neighborhood Grill & Bar
03.2009 - 02.2012

Bachelor of Arts - Mass Communications

Virginia State University

Cyber Security Training

Andrea Bellsales professional