Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Work History
Guest Experience Specialist
Bobs Discount Furniture
05.2012 - Current
Skilled at working independently and collaboratively in a team environment.
Assisted in gathering data and information
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Acted as an arbitrator between the company and clients who had experience complication
Document information related to the claim and make decisions consistent with claims standards and local laws
Evaluate and handle claim payments and resolution of claims without payments
Review and determine validity of any supplement requests
Waitress Trainer
Applebee's Neighborhood Grill & Bar
03.2009 - 02.2012
Trained new team members on restaurant procedures, menu items, and performance strategies.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Provided feedback and guidance to help servers develop industry skills and knowledge.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.