Andrea Bell
Pensacola,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Postal Clerk
International Management LLC
Pensacola, FL
05.2022 - Current
- Distributed mail to customers with correct identification and proper postage.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Maintained accurate records of received cash payments, checks, and credit card transactions.
- Answered customer inquiries regarding services provided by the Post Office including package tracking information.
- Assisted in maintaining cleanliness of work area throughout shift.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Sold stamps, services and packaging.
Office Manager
Meineke Car Care
Sumter, SC
09.2009 - 12.2018
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Processed customer payments for parts and labor charges using a point-of-sale system.
Store Manager
TJX Companies
Florence, SC
08.2002 - 08.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Skills
- Retail Sales
- Verbal/written communication
- Office Management
- Customer Service
- Employee Supervision
- Relationship Building
- Problem-Solving
- Outstanding communication skills
Timeline
Postal Clerk
International Management LLC
05.2022 - Current
Office Manager
Meineke Car Care
09.2009 - 12.2018
Store Manager
TJX Companies
08.2002 - 08.2008