ANDREA BELTRAN-FIGUEROA

Maintained home life while husband was deployed to Iraq and Afghanistan.

Became a member of the FRG And Focused my time their fund raising. Welcomed new members and their spouses to the unit and prepared the for the up coming training events. Consoled loved ones in their times of need. Welcomed new family members at their birth. Mastered family fun days when soldiers returned from deployments to reunite them with their families and helped with getting the soldier reacclimated to civilian ways of life. Assisted with award ceremonies.

• Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
• Collaborated with store managers to develop strategies to increase profits while controlling expenses.
• Created reports detailing key performance indicators such as sales volume, cost of goods sold, labor costs.
• Developed short-term plans to improve operational efficiency while maintaining long-term strategic objectives.
• Implemented processes for tracking inventory levels across stores ensuring adequate stock levels at all times.
• Performed regular store visits to evaluate employee performance, assess customer satisfaction levels, and provide coaching as needed.
• Resolved customer complaints promptly and professionally in accordance with company policies.
• Monitored store budgets regularly to ensure financial objectives were met or exceeded.
• Analyzed sales trends in order to develop effective promotions that increased foot traffic in stores.
• Assisted in designing marketing campaigns tailored specifically for each store's target audience.
• Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
• Established key performance indicators to measure progress towards organizational objectives.
• Managed inventory control functions and reported discrepancies to corporate headquarters to increase system functionality.
• Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
• Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
• Recruited and trained employees to enable adherence to common standards and procedures.

• Greeted clients and their pets upon arrival at the clinic.
• Conducted regular audits of patient records to ensure accuracy of data entered into system.
• Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
• Filed medical records in an organized manner for easy access when needed.
• Provided support to veterinary technicians by preparing necessary documents before each appointment.
• Processed payments from clients including cash, credit cards, and checks.
• Followed up with clients after their visits to ensure satisfaction with services provided.
• Kept track of client's payment history and updated account information accordingly.
• Maintained inventory of pet products such as food, treats, toys, collars, leashes.
• Monitored front desk operations to ensure smooth flow of traffic during peak hours.
• Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
• Ordered office supplies as needed.
• Ordered office supplies as needed and maintained a clean reception area.
• Assisted in training new staff members on proper procedures for interacting with customers.
• Processed incoming mail on a daily basis.
• Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
• Checked in patients prior to their appointment with the veterinarian or technician.
• Ensured that all safety protocols were followed while handling animals in the facility.*-
• Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Protected patients by observing strict HIPAA guidelines.
• Informed patients of financial responsibilities prior to rendering services.