Andrea Bencomo
Sahuarita,Arizona
Summary
Seasoned Senior Sales Manager with background in leading high-performing sales teams, developing strategic growth plans, and driving revenue growth. Known for strong leadership skills, customer relationship management, and ability to identify new business opportunities. Proven track record in improving sales processes, training staff for success, and building lasting relationships with key clients. Made significant impacts in previous roles by fostering team collaboration and executing successful sales strategies.
Overview
22
22
years of professional experience
Work History
Senior Sales Manager (Account Management)
Intuit
Tucson, Arizona
04.2024 - Current
- Responsible for driving revenue growth and firm/client retention by leading a group of high performing leaders that lead account managers who execute a revenue growth strategy for assigned territories of large US Accounting and Tax firms and their clients/mid-market clients through the adoption of Intuit’s Technology Platform Solution(s)
- Directly help drive top line revenue growth by acquiring new Enterprise and Mid-Market customers and developing strategies to penetrate top tier accounts
- I am also responsible for strategic account planning and the distribution of territories and helping with upselling/cross-selling initiatives
- I currently lead about four sales leaders and 40 account managers by fostering a culture of teamwork and collaboration, high performance, and continuous improvement
- In my day-to-day responsibilities I am also involved in helping maintain relationships with key decision-makers withing existing accounts, to ensure client satisfaction and identifying opportunities for growth
- I am also responsible for identifying and implementing process improvements to enhance our teams’ efficiency, productivity, and client satisfaction
- In this role, I am responsible to meet/exceed quarterly sales quota of $24M+ each quarter
- Some of my other day to day duties include conducting weekly forecast meetings, reporting/presenting on weekly progress and challenges to other Senior Leaders, & drive accountability to KPI’s and sales stages
- I also deliver QBR’s, MBR’s to executives and help redefine the strategy based on needs and future goals
Senior Sales Manager (Small Accounting Firms)
Intuit
Tucson, Arizona
11.2021 - 04.2024
- As a Senior Sales Manager at Intuit, I led a group of sales leaders in small accounting firms
- These teams ranged from inbound, outbound, and chat sales motions
- One of my responsibilities was to develop and execute strategic initiatives in collaboration with cross-functional teams in sales operations, finance, marketing, and learning/development
- I was also responsible to establish sales plans, compensation targets, staffing forecasts, new hire ramps, and sales processes in liaison with cross functional partners (Sales Ops, Finance, Marketing, L&D)
- I was also in charge in preparing and delivering presentations and project updates to executives and senior leadership within the organization
- I also led hiring efforts to bring in top talent, and ensuring our hiring aligned with peak season demands throughout our fiscal year
- In this role, I led five sales leaders and about 55 to 60 full time sales consultants
Senior Sales Manager (Small Businesses)
Intuit
Tucson, Arizona
03.2019 - 11.2021
- As a Senior Sales Manager in Small Business, I led a group of sales managers focused on exceeding sales quota and creating awesome customer experiences
- I was responsible for establishing a culture where diverse talent did the best work of their lives
- I contributed to the 12-month sales strategy and established quarterly priorities for our sales teams
- I was responsible for working cross-functionally with marketing, product, and sales operations to ensure our teams were equipped to diagnose business performance, take action to exceed targets, and compete in the market to deliver memorable customer experiences
- I was responsible for coaching sales managers and sales consultants to peak performance
- I was also responsible in the design of the organization structure, processes, and rewards to align to business goals and strategy to create sustainable competitive success
- I conducted talent review sessions to drive a productive, year-round performance management culture, being clear on performance expectations, initiative prioritization, goals, and results
- In this role I led a total of up to twelve sales leaders and up to 120 full time sales consultants and contractors
Fraud Operations Manager
Comcast
Tucson, Arizona
01.2018 - 11.2018
- In this role, I supervised, interviewed and hired staff for the Department
- Provided initial and ongoing training and coaching to our Fraud Specialists
- Coordinated and scheduled work assignments, relating to customers and fraudulent activities within our X-Finity Mobile Industry
- I also handled difficult customer's escalations
- Monitored Specialists to ensure professionalism, accuracy, and performed annual reviews
- I was responsible for setting productivity standards, goals, and monitoring daily/weekly/monthly progress reports results
- In this role, I also developed departmental strategies toward goal achievement and operated within budgetary guidelines
- Other duties and responsibilities as assigned
Technical Support Supervisor
Comcast
Tucson, Arizona
05.2017 - 01.2018
- As a Technical Support Supervisor at Comcast, I was responsible for overseeing and supervising the day-to-day operations of complex customer support operation functions of the National Customer Technical Support group
- I provided technical assistance to customers and to my direct reports
- I conducted technical training, I implemented productivity standards, goals, and monitored daily/weekly/monthly progress and reports results to the Customer Technical Support Manager
Operations Manager (Sales & Customer Service & Support Success)
Sears Holdings
Tucson, Arizona
04.2014 - 04.2017
- As an operations Manager at Sears Holdings, I was responsible for building customer loyalty by providing leadership to our call center customer service agents, sales agents, and their salaried team managers
- I helped develop departmental strategies toward goal achievement and operated within budgetary guidelines
- I was in charge of monitoring performance, coach for improvement, and provide feedback to my Team Managers
- I actively participated in the acquisition of new team members through the hiring process, adherence to policies and procedures, and creation of motivational strategies to drive quality performance
- I modeled attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and leading change management
- I worked closely with call center management and participated on cross-functional projects
- I directly supervised ten to twelve call center Salaried Team Managers and 120 to 140 call center's advisors
- In this role, I was also responsible for conducting weekly forecast meetings, and reporting accurately on progress and challenges to other Senior Leaders
Team Manager (Sales & Customer Support Success)
Sears Holdings
Tucson, Arizona
08.2011 - 04.2014
- In this role I directly supervised a team in the Sales and Service Department
- I provided and documented performance feedback through side-by-side coaching, performance reviews, goal setting, quality monitoring, and deficiency management
- I supported and communicated business goals, quality standards, processes and procedures, and policies
- I was responsible for administering motivational programs that include incentives, contests, and team performance programs
- I also participated in the interviewing process and made hiring recommendations
- I appropriately addressed human resources issues, such as attendance and interpersonal conflicts in the workplace; consulted our Department Manager and/or HR for guidance as needed
- I also handled escalated customer issues
- In this role I led twelve to twenty sales/support agents at all times
Payroll Manager
Sears Holdings
Tucson, Arizona
07.2009 - 08.2011
- As I Payroll Manager at Sears Holdings, I was responsible for the execution of accurate weekly payroll and incentive bonus programs to include compliance with all states and federal laws and company pay policies
- Process STD payments and all exception pay with documented support
- Accurate file management and record retention to include an individual running average score of 4.0 or higher on file record audits
- Provided a high level of customer service and communication
- Provided professional, accurate and timely information to associates, management and filed on a daily basis
Personal Banker
Bank of America
Tucson, Arizona
07.2003 - 03.2007
- As a Personal Banker I managed a portfolio of clients by providing exceptional client care with industry leading products, services and education
- I was responsible for the sales of financial products, making referrals to business partners, and seeking sales opportunities by cross selling
- I established, retained, and developed banking center customer relationships to achieve sales goals and provided quality customer service
- Provided great customer service by processing all transactions in a timely and accurate basis
- I was also responsible for benefits administration, employee relations and recruiting
- And I was also responsible for filing, faxing, data entry of all financial records
Education
Bachelor's - Business Management
University of Arizona
Tucson, ArizonaAssociate's - Business Administration
Pima Community College
Tucson, ArizonaSkills
- Process and analytics
- Organizational skills
- Operations skills
- Technical skills
- Interpersonal skills
- HR Generalist Experience
- Benefits Administration
- Employee Relations
- Recruiting
- Knowledge of Peoplesoft
- Knowledge of Boxcom
- Knowledge of Google Drive
- Knowledge of SharePoint
- Zendesk
- JIRA
- Slack
- Apollo
- Salesforce
- Tableau
- Rosetta
- Qliksense
- Communication skills
- Leadership skills
- Expense Management
- Project Management
- Training
- Facilitation
- Management experience
- Leadership experience
- MS Office Suite
- Account Management
- Business Development
- Outbound Sales
- Inbound Sales
- Chat Sales
- One call close sales cycle
- Sales cycle management
- Inside Sales
- Lead Generation
- Sales Pipeline
- Territory Management
- Sales Processes
- Sales Strategy
- Portfolio Management
- SaaS
- Mid-Market Sales
- Enterprise Sales
- B2B Sales
- Data analysis
- Process improvement
- Customer relationship management
- Team leadership
- Revenue growth
- Sales forecasting
Qualifications Summary
- Process and analytics skilled to implement creative ideas to elevate performance.
- Excellent communication skills demonstrated through customer service.
- Recognized for efficiency, accuracy, and reliability.
- Fluent in English and Spanish.
- HR Generalist Experience (Benefits Administration, Employee Relations & Recruiting).
- Knowledge of Peoplesoft, Box.com, Google Drive, and SharePoint.
- Experience with Zendesk, JIRA, Slack, Apollo, Salesforce, Tableau, Rosetta, Qliksense.
- Strong communication and leadership skills.
- Experience in expense and project management.
- Training and facilitation skills.
- Management and leadership experience.
Timeline
Senior Sales Manager (Account Management)
Intuit
04.2024 - Current
Senior Sales Manager (Small Accounting Firms)
Intuit
11.2021 - 04.2024
Senior Sales Manager (Small Businesses)
Intuit
03.2019 - 11.2021
Fraud Operations Manager
Comcast
01.2018 - 11.2018
Technical Support Supervisor
Comcast
05.2017 - 01.2018
Operations Manager (Sales & Customer Service & Support Success)
Sears Holdings
04.2014 - 04.2017
Team Manager (Sales & Customer Support Success)
Sears Holdings
08.2011 - 04.2014
Payroll Manager
Sears Holdings
07.2009 - 08.2011
Personal Banker
Bank of America
07.2003 - 03.2007
Bachelor's - Business Management
University of Arizona
Associate's - Business Administration
Pima Community College