ANDREA BENITEZ FUNEZ
Indianapolis,Indiana
Summary
Compassionate and Driven Healthcare professional seeking an entry-level position to utilize my strong communication skills and passion for patient care to provide exceptional service and contribute to the success of healthcare organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Production /Customer Service
SRAM
08.2020 - 07.2022
- Provide training to new hires and employees in different departments
- Interpreter from Spanish to English
- Managing and answering emails in Spanish and English
- Keep records of the customers’ interaction via email
- Knowledge and use of SAP system, process customer credits and order through their accounts
- Translating Customer guidelines and price list
- Provide professional support for phone inquiries and in-person visits
- Participate in KAISEN events to improve and renovate the job tasking for employees
- Build and create a customer-centric culture to provide great feedback about the products
- Maintained utmost discretion when dealing with sensitive topics
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Follow communication procedures, guidelines, and policies with the customer
- Giving detailed explanations of services and product
- Working with the sales team to create better methods to address customer complaints
- Reviewing customers' accounts and accounts while resolving issues.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Manager Assistant
IDS Company
04.2018 - 02.2020
- Provided support to staff members in the line assembly
- Assisted manager, team leads, and supervisor as interpreter during meetings, reports, and documentation
- Managed Orders in the computer program
- Hands worked experience in packing, shipping, and receiving
- Provided training to new staff members for the line assembly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Receptionist
HomeGoods Distribution Center
08.2017 - 10.2017
- Answering an average of 60-65 calls per day
- Greeting incoming visitors, and customers professionally
- Provided friendly knowledgeable assistance
- Kept the reception area clean and neat to give visitors a positive first impression
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Distributed Payroll to all employees.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained visitor log for entering and leaving facility for security purposes.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Associate of Applied Science - Healthcare Specialist- Clinical Support
Ivy Tech Community College of Indiana
Indianapolis, IN12.2024
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2017
Skills
- Bookkeeping
- Customer Data Confidentiality
- Positive Attitude
- Office Management
- Training and Development
- Communication
- Time Management
- Bike industry experience
- Active listening
- Patient Education
- Teamwork
- Interpersonal Skills
- Problem-Solving
- Computer Literacy
- Medical Terminology
- Multitasking
- Empathy & Sympathy
- Management & Organization
- Attention to details
- Customer Service
- Understanding Customer Needs
- Patience Maintenance
Certification
American Heart Association - Basic Life Support (CPR and AED) program.
Issue Date: 11/27/2023
ID card: 245413724443.
Expiration Date: 11/2025
Languages
Spanish
Native or Bilingual
Timeline
Production /Customer Service
SRAM
08.2020 - 07.2022
Manager Assistant
IDS Company
04.2018 - 02.2020
Receptionist
HomeGoods Distribution Center
08.2017 - 10.2017
Associate of Applied Science - Healthcare Specialist- Clinical Support
Ivy Tech Community College of Indiana
High School Diploma -
Ben Davis High School
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