Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA BERNING

Glendale,AZ

Summary

Capable Representative well-versed in communication and team building. Dedicated to providing superior support for individuals in need of reliable information including insurance coverage, finance options and social service programs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

11
11
years of professional experience

Work History

Banker

Rocket Mortgage
07.2024 - 06.2025
  • Assist customers with applying for mortgages and completing loan applications.
  • Develop and maintain strong customer relationships, providing exceptional service and advice.
  • Maintain strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Deliver exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

Clinical Care Representative

CVS Caremark
08.2018 - 06.2024
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Peer Support Navigator

La Frontera EMPACT Suicide Prevention
08.2017 - 08.2018
  • Met with clients to develop action plans to address issues of homelessness, substance abuse, physical and behavioral health concerns, nutritional needs, and financial assistance
  • Collaborated with community-based resources to assist with client needs
  • Utilized Motivational Interviewing and Peer Support skills to assist clients in developing and implementing a self-directed recovery plan

Case Manager/Resident Service Coordinator

Arizona Housing Inc
08.2014 - 03.2017
  • Worked as member of Housing Team consisting of resident services, property management, and other case management staff to maintain housing for individuals who were formerly homeless
  • Utilized tools such as SPDAT to assess strengths and needs of residents
  • Provided supportive listening and support for residents

Speech and Debate Assistant Coach

Glendale Community College
01.2015 - 06.2016
  • Provided educational and fun experience to students on speech team
  • Mentored students in various public speaking events
  • Provided feedback and advice to students regarding competitive events
  • Provided judging services at speech and debate competitions.

Education

Bachelor of Arts - Communication Focused in Public Relations

Southern New Hampshire University
Hooksett, NH
2023

Associate of Arts -

Glendale Community College
Glendale, AZ
5.2019

Skills

  • Verbal and Written Communication
  • Organization and Time Management
  • Customer Care
  • Adaptable
  • Attentive to Detail
  • Critical Thinking
  • Empathy
  • Public Speaking
  • Coaching

Timeline

Banker

Rocket Mortgage
07.2024 - 06.2025

Clinical Care Representative

CVS Caremark
08.2018 - 06.2024

Peer Support Navigator

La Frontera EMPACT Suicide Prevention
08.2017 - 08.2018

Speech and Debate Assistant Coach

Glendale Community College
01.2015 - 06.2016

Case Manager/Resident Service Coordinator

Arizona Housing Inc
08.2014 - 03.2017

Bachelor of Arts - Communication Focused in Public Relations

Southern New Hampshire University

Associate of Arts -

Glendale Community College

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