Andrea Berrelleza
Imperial Beach,CA
Summary
An enthusiastic crew member with 2 years of hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organizational success. Eager to apply a positive attitude and focused mindset to any new job opportunity.
Overview
3
3
years of professional experience
Work History
Server
Loews Coronado Bay Resort
Coronado, CA
08.2022 - Current
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Provided guests with information about menu items, made suggestions and took orders.
- Promoted additional menu items or special offers as appropriate.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Assisted other servers when needed during peak periods.
- Processed payments promptly at the end of meal service period using POS terminals.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Leader
Izola Bakery
San Diego, CA
07.2022 - 10.2023
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Participated in physical inventory counts to keep information accurate and current.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Organized online and take-out orders for customers who requested them.
- Monitored database system to prepare and deliver customer orders on time.
- Promoted to leadership position in recognition of strong work ethic.
- Acquired new skills to support team and further accommodate customer needs.
- Developed strategies for improving efficiency within the scheduling process.
- Managed schedules of team personnel to keep shifts properly staffed.
- Updated company website content regularly with blogs and images.
Front of House Supervisor
HiroNori Craft Ramen
Hillcrest, CA
09.2020 - 07.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Developed strong and lasting resident relationships.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Handled complaints, settled disputes and resolved customer conflicts.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA06.2018
Some College (No Degree) - Studio Arts
San Diego City College
San Diego, CASkills
- Energetic work attitude
- Fluent in Spanish and English
- Punctual
- Resilient
- Adaptive team member
- Effective and attentive speaking and listening
- Organized
References
References available upon request.
Timeline
Server
Loews Coronado Bay Resort
08.2022 - Current
Team Leader
Izola Bakery
07.2022 - 10.2023
Front of House Supervisor
HiroNori Craft Ramen
09.2020 - 07.2022
High School Diploma -
Mar Vista Senior High School
Some College (No Degree) - Studio Arts
San Diego City College