Andrea Berry
San Diego,CA
Summary
Dynamic and multifaceted professional with a demonstrated history of extensive training and motivating teams to achieve and exceed operational goals. Change agent, who developed methodologies to improve productivity and deliver optimal customer satisfaction.
Overview
22
22
years of professional experience
Work History
House Manager
English First
03.2022 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Oversaw budget to manage expenditures and control costs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
House Manager
Rooted Life Independent Living
11.2019 - 03.2022
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Coordinated holiday parties and small gatherings for household.
- Communicated with delegating nurse to coordinate and complete medical services.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Inspection Strategists
TrendSource/Tri Staffing Group
02.2017 - 11.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Accounts Receivable Specialist
First Associates/Tri Staffing Group
01.2015 - 02.2017
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
IT Trainer
Father Joe's Village
San Diego, CA
Sep.2001 - Feb.2011
- Updated training coursework and requirements according to group and technology changes.
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Provided coaching and mentoring to employees.
Education
Certificate - Certified Etiquette Specialist
Swann School of Protocol
San Diego, CA05.2022
Certificate - Urban Studies
University of San Diego
San Diego, CA06.2017
Certification - Property Management
Mira Costa Community College
San Diego01.2009
Certificate - Project Management
San Diego Continuing Education
San Diego, CA04.2008
Certificate -
Mentoring Training
San Diego, CA05.2005
Certificate - MicroSoft Office
Houston Community College
Houston, TX02.1996
High School Diploma -
Health Professionals High School
Dallas05.1984
Skills
- Clerical Support
- Staff Meeting Facilitation
- Creative Thinking
- Budget Administration
- Special Assignments
- Negotiation and Conflict Resolution
- Business Analysis
- Plan Projects
Timeline
House Manager
English First
03.2022 - Current
House Manager
Rooted Life Independent Living
11.2019 - 03.2022
Inspection Strategists
TrendSource/Tri Staffing Group
02.2017 - 11.2019
Accounts Receivable Specialist
First Associates/Tri Staffing Group
01.2015 - 02.2017
IT Trainer
Father Joe's Village
Sep.2001 - Feb.2011
Certificate - Certified Etiquette Specialist
Swann School of Protocol
Certificate - Urban Studies
University of San Diego
Certification - Property Management
Mira Costa Community College
Certificate - Project Management
San Diego Continuing Education
Certificate -
Mentoring Training
Certificate - MicroSoft Office
Houston Community College
High School Diploma -
Health Professionals High School
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