Andrea Besser
Kansas City,KS
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Moyes Eye Center
06.2022 - Current
- Uphold a professional appearance and demeanor, maintaining a clean and organized front desk area
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensure patients complete the required documentation and their information (insurance, demographic, etc) is current
- Obtained payments from patients and scanned identification and insurance cards.
- Receive faxes and disperse appropriately
- Effectively handle telephone inquiries, addressing patient questions, and routing calls to the appropriate departments
- Schedule patients appointments following clinic specifications and procedures, ensuring optimal utilization of available appointment slots
- Maintain strict confidentiality of patient, client, company and personnel information by conforming to all HIPAA regulations and following confidentiality policies and procedures
- Watch patient-flow/patient wait times
- Ability to multitask in a fast paced environment
- Experience with Nextgen, EyeMd, and Phressia
- Supported office staff and operational requirements with administrative tasks.
Rural Carrier Assistant
United States Postal Service
10.2020 - 11.2021
- Maintained a clean driving record while navigating difficult terrain on rural routes.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
Lead Style Advisor (Manager)
Justice
12.2015 - 07.2017
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- EMR / EHR
- Medical Charting
- Proficient in Nextgen/ Phreesia/EyeMD
Certification
CERTIFIED PATIENT SERVICE SPECIALIST (CPSS)
Timeline
Medical Receptionist
Moyes Eye Center
06.2022 - Current
Rural Carrier Assistant
United States Postal Service
10.2020 - 11.2021
Lead Style Advisor (Manager)
Justice
12.2015 - 07.2017
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