Andrea Betancourt
Glendale,Az
Summary
Motivated professional with a strong background in customer service, administration, and sales, dedicated to driving team success and delivering exceptional results. Proven ability to communicate effectively and build relationships with clients, ensuring their needs are met while enhancing overall satisfaction. Adept at managing multiple tasks in fast-paced environments, demonstrating a commitment to excellence and continuous improvement. Seeking an opportunity to leverage diverse skills and contribute to organizational growth and success.
Overview
9
9
years of professional experience
Work History
Lead generation specialist, manager, supervisor, administrative assistant, and salesman
FASA Tile LLC
08.2024 - Current
- Generate leads inside of Floor and Decor
- Schedule leads generated and handle personal customer information
- Generate sales from my leads
- Follow up with customers
- Send estimates
- Generate material quotes
- Train, manage, and supervise new hires
- Maintain and exceed ratio/weekly goals for lead generation
- Build rapport with customers
- Track activity and report results
- Leverage marketing techniques and act as brand ambassador
Sandwich artist
Subway
07.2017 - 01.2021
- Provide and maintain exceptional customer service
- Cashier and cash management
- Open and closing cash and product counts
- Maintenance
- Product preparation
- Maintain food safety and sanitation standards
- Training
- Overseeing product shipments
Education
Certificate - Management
Glendale Community College
Glendale, AZ05.2021
Associate in business - Business Administration And Management
Glendale Community College
Glendale, AZ12.2020
Bachelor of Science - Dental Hygiene
Northern Arizona University
Online05-2029
Skills
- Accurate data entry
- Customer Service-oriented
- Outbound calling
- Research and reporting
- Rapport building
- Partnership development
- Target audience identification
- Mobile marketing
- Conversion rate optimization
- Quality lead generation
- Teamwork
- Positive attitude
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Adaptability and flexibility
- Decision-making
Accomplishments
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Recognized by customers and FASA Tile for expedient and effective service.
Languages
English and Spanish
Timeline
Lead generation specialist, manager, supervisor, administrative assistant, and salesman
FASA Tile LLC
08.2024 - Current
Sandwich artist
Subway
07.2017 - 01.2021
Certificate - Management
Glendale Community College
Associate in business - Business Administration And Management
Glendale Community College
Bachelor of Science - Dental Hygiene
Northern Arizona University
Honors and Activities
SHO- Student Honors Organization August 2018-May 2021, Presidents honor list Fall 2020, Volunteered at the Japanese friendship garden Fall 2020, Xeriscape Garden Spring 2020, ST. Mary’s food bank Spring 2021, St. Jerome church Fall 2018, Culture and society Lgbt+ club 2019