Andrea Binns
Herriman,UT
Summary
Broad organizational experience, including work in the Health Insurance and Mobility & Accessibility Equipment industries. Skilled in accounts payable & receivable, payroll processing, electronic data processing, and a variety of Human Resource functions, as well as providing excellent customer support and relationship management. Some sales experience, as well as management of projects from start to finish.
Overview
25
25
years of professional experience
Work History
Operations Manager
101 Mobility
01.2021 - Current
- Managing office operations; creating quotes for potential product installations, communicating with customers about quote specifics and payment procedures, following up on payments for completed jobs
- Utilize proprietary customer relationship management system to track leads, schedule appointments, and record payments
- Managing install and service schedule to ensure best use of time
- Processing sales orders and purchase orders; Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Maintain good customer relations, including prompt response to customer requests and maintaining frequent customer contact throughout sales process
- Manage renewals of all business insurance; workers compensation, general liability, health, dental, auto; provide accurate detailed information for audits
- Communicate project schedules, project change proposals, and related project activities regularly with customer and seek to improve customer satisfaction continuously.
- Developed and maintained relationships with external vendors and suppliers
- Increased profit and saved time by streamlining evaluation process
Accounting Manager
101 Mobility
05.2014 - 12.2020
- Development and implementation of company accounting processes and procedures;
- Processing and posting customer payments to invoices; regularly updating billing system; accurate payment of vendor invoices
- Conducted periodic reconciliations of all accounts to ensure accuracy; troubleshooting accounting issues and providing efficient solutions; following up with vendors and customers to resolve payment issues
- Running payroll in timely manner; payment of payroll liabilities; documenting and processing garnishments and child support orders
- Balancing and processing daily bank deposits
- Ensured payroll taxes were submitted on time and within constraints of Internal Revenue Service
- Educated employees on available benefit options, assisted with enrollment and policy changes.
- Submitting payment requests and invoices; following up with customers to collect overdue payments
- Maintained accurate and current customer account data within Zoho CRM
Delivered superior client support; provided customers with product information, collected customer feedback to ensure satisfaction.
Electronic Data Specialist
GBS Benefits, Inc
09.2012 - 04.2014
- Processed insurance files for multiple companies within 24 hour turn around time; analyzed data and made corrections.
- Communicated with employers and insurance companies regarding discrepancies and processing issues.
- Securely transmitted electronic data files (EDI) to various insurance companies in timely manner to ensure files were up to date.
Accounting Specialist
Intermountain Health
02.1998 - 04.1999
- Managed insurance premium billings and receipts for individual policies, posted payments and reconciled related accounts, advised policy holders regarding premium discrepancies, sent late payment reminders, provided customer support to policy holders.
Education
Bachelor's degree - Communications
University of Utah
Salt Lake City, UT 1997
Skills
- Project Management
- Customer Relationship Management (CRM)
- Accounts Payable & Receivable
- Data Analysis
- QuickBooks
- Employee Benefits Management
- Payroll Processing
- Sales & Marketing
Timeline
Operations Manager
101 Mobility
01.2021 - Current
Accounting Manager
101 Mobility
05.2014 - 12.2020
Electronic Data Specialist
GBS Benefits, Inc
09.2012 - 04.2014
Accounting Specialist
Intermountain Health
02.1998 - 04.1999
Bachelor's degree - Communications
University of Utah