Andrea Blackburn
Tickfaw,LA
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
R&R Healthcare
12.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
- Documented patient information and care activities in electronic health record
- Helped patients with self-feeding and assisted feeding, based on individual needs
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
- Supported needs of 10+ residents under long-term care
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
- Upheld infection control and prevention policies across different patient-facing areas
- Helped patients complete range of motion exercises to prevent loss of function during care
Direct Service Worker
Evergreen Life Services
03.2023 - 07.2023
- Maintained clean, safe, and well-organized patient environment
- Monitored progress and documented patient health status changes to keep care team updated
- Supervised daily activities and provided assistance to staff
- Assisted disabled clients to support independence and well-being
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Transported clients to and from medical appointments with safety and efficiency
- Assisted with daily living activities, running errands, and household chores
- Managed over 20+ patients at an timely manner
Patient Care Assistant
Baton Rouge General Medical Center Hospital
09.2019 - 12.2021
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Gathered medical information, weight and height measurements and vital signs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Aided physicians in wound care and patient assessments.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology
- Planned, prepared, and served meals and snacks according to prescribed diets
Unit Secretary
AMG Rehabilitation and physical hospital
04.2019 - 08.2019
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Processed patient bills and payments, double checking information for accuracy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized files and charts for 20+ patients
Certified Nursing Assistant
Summerfield Assisted Living
03.2019 - 04.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
AMG Physical Rehabilitation Hospital
01.2017 - 03.2019
- Assisting residence that has had hip replacement surgery, Assistance with falls, Assistance with trauma etc
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Mental Health Technician
Lakeview Regional Medical Center
07.2016 - 12.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Mental Health Technician
Northlake Behavioral Health System
09.2015 - 10.2017
- Help adolescences with everyday living
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
Personal Care Aide
Care INC
03.2014 - 02.2015
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored progress and documented patient health status changes to keep care team updated.
- Scheduled and accompanied clients to medical appointments.
- Assisted disabled clients to support independence and well-being.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained clean, safe, and well-organized patient environment
Assistant Store Manager
Circle K
11.2014 - 02.2015
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Sales Representative
Kohl's
07.2012 - 09.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased sales and customer satisfaction through personalized servicing.
- Built relationships with customers and community to promote long term business growth
Education
Petra College
Hammond, LA12.2016
High school diploma -
Fontainebleau High School
Mandeville, LA05.2009
Skills
- State regulations knowledge
- Medication Administration
- Personal hygiene assistance
- Progress documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of six staff members.
Certification
December 2016 to Present
Certified in Louisiana
CNA
April 2018 to April 2020
Certified in Virginia
CPR
Certified Nursing Assistant (CNA)
BLS Certification
AED Certification
First Aid Certification
Timeline
Direct Service Worker
Evergreen Life Services
03.2023 - 07.2023
CNA - Certified Nursing Assistant
R&R Healthcare
12.2020 - Current
Patient Care Assistant
Baton Rouge General Medical Center Hospital
09.2019 - 12.2021
Unit Secretary
AMG Rehabilitation and physical hospital
04.2019 - 08.2019
Certified Nursing Assistant
Summerfield Assisted Living
03.2019 - 04.2019
Certified Nursing Assistant
AMG Physical Rehabilitation Hospital
01.2017 - 03.2019
Mental Health Technician
Lakeview Regional Medical Center
07.2016 - 12.2017
Mental Health Technician
Northlake Behavioral Health System
09.2015 - 10.2017
Assistant Store Manager
Circle K
11.2014 - 02.2015
Personal Care Aide
Care INC
03.2014 - 02.2015
Sales Representative
Kohl's
07.2012 - 09.2012
Petra College
High school diploma -
Fontainebleau High School