Andrea Blackstock
Summary
Accomplished and energetic Property Manager with over 10 years of client interface experience. A solid history of achievement in Property Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Yardi CRM, Excel and Outlook. Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Manager
Knightvest Residential
03.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
Real Estate Agent
Keller Williams
11.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Property Manager
Madison Communities
01.2022 - 11.2022
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
Loan Processor
Better Mortgage
04.2021 - 12.2021
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
Property Manager
RE Carroll Management Company
12.2014 - 03.2021
- Successfully increased occupancy from 83% to 96% consistently maintained.
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Prepare detailed budgets and financial reports for properties.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
Senior Administrative Assistant
Agape Psychological Consortium
07.2013 - 12.2014
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information,updating paperwork, or maintaining documents, such as attendance records,correspondence, or other material.
- Greet visitors or callers and handle their inquiries or direct them to the appropriatepersons according to their needs.
- Complete forms in accordance with company procedures.
Education
Bachelor of Arts - Liberal Studies, Business
North Carolina A&T State University
12.2013
Skills
- Customer service
- Daily Operations Management
- Knowledge of leasing and market conditions
- Mortgages and loans
- Skilled multi-tasker
- Sales and marketing
- Time management
- Complying with legal statutes
- Financial budgeting and reporting
- Proficient in Yardi, Entrata, and Onesite
- Conflict handling
Accomplishments
Awarded "Manager of the Year" 2023
Certification
- Licensed North Carolina Real Estate Broker - 2021
Timeline
Community Manager
Knightvest Residential
03.2023 - Current
Real Estate Agent
Keller Williams
11.2022 - Current
Property Manager
Madison Communities
01.2022 - 11.2022
Loan Processor
Better Mortgage
04.2021 - 12.2021
Property Manager
RE Carroll Management Company
12.2014 - 03.2021
Senior Administrative Assistant
Agape Psychological Consortium
07.2013 - 12.2014
Bachelor of Arts - Liberal Studies, Business
North Carolina A&T State University