Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Blackwell

Rochester

Summary

Personable and efficient individual with strong organizational and communication skills. Familiar with vehicle registration processes and adept at handling customer inquiries and data entry. Dedicated to providing exceptional service and ensuring smooth transactions for all customers.

Overview

16
16
years of professional experience

Work History

Motor Vehicle Representative

Monroe County DMV
10.2016 - Current


  • Assist customers in obtaining driver's licenses by thoroughly reviewing applications and administering appropriate tests according to state
  • Reduce wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
  • Maintain strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
  • Improve customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Facilitate smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
  • Issue permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
  • Contribute to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
  • Educate new drivers on traffic rules, safety practices, and other essential knowledge needed for responsible driving behavior on the roadways.

Inventory Auditor

WIS International Inventory Service
06.2015 - 12.2015
  • Counted all physical inventory and generated department audit reports.
  • Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
  • Inspected all goods for quality and quantity.

Technical Support Representative

Sutherland Global
05.2013 - 04.2014
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.

Student Intern

Monroe Community College Alumni
01.2011 - 04.2011
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Sorted and organized files, spreadsheets, and reports.

Childcare Assistant

ABC Daycare
11.2009 - 02.2010
  • Supervised free play and other activities to keep children safe.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.

Cashier/ Crew Member

McDonald's
01.2009 - 04.2009
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Increased customer satisfaction with prompt and accurate order taking.

Education

Liberal Arts And Sciences

Monroe Community College
Rochester, NY

Skills

  • Keyboard proficient
  • Empathy and patience
  • Excellent in cash and documentation handling
  • Efficient and quick learner

Timeline

Motor Vehicle Representative

Monroe County DMV
10.2016 - Current

Inventory Auditor

WIS International Inventory Service
06.2015 - 12.2015

Technical Support Representative

Sutherland Global
05.2013 - 04.2014

Student Intern

Monroe Community College Alumni
01.2011 - 04.2011

Childcare Assistant

ABC Daycare
11.2009 - 02.2010

Cashier/ Crew Member

McDonald's
01.2009 - 04.2009

Liberal Arts And Sciences

Monroe Community College

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Andrea Blackwell