Hardworking employee with customer service, multitasking and management abilities. Devoted to giving every customer a positive and memorable experience. I am capable of completing any task given to me quickly and efficiently with little supervision. I will always go above and beyond to make sure the job is done.
Hi, I’m
Andrea Blevins
Franklin ,OH
Summary
Overview
23
years of professional experience
1
Certification
Work History
McDonald's
General Department Manager
12.2021 - Current
Job overview
- Oversaw employee performance and task delegation to consistently provide exceptional service.
- Responsible for food safety and ensure EcoSure and health and safety standards are being met and followed.
- Managed inventory and procurement of store supplies.
- Recognizing and encouraging the team and individual employees.
- Maintained physical inventory of merchandise and implemented systems to monitor food costs.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Riverview Packaging
General Warehouse Worker
03.2020 - 05.2021
Job overview
- Manually loaded machines with raw corrugated paper to be cut.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Physically cut, glued, folded and packaged boxes.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Monitored and observed production line to watch for pile-ups and jams.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Operated forklift to place finished products on skids and transport to\from warehouse.
PNC Bank
Teller Supervisor
10.2007 - 09.2012
Job overview
- Preformed general banking transactions.
- Customer Service and upgrading of customer accounts.
- Daily cash transactions and balancing cash drawers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved problems or discrepancies concerning customers' accounts.
- Supervised 5 Tellers and ha sole control of the main cash vault.
- I was responsible for maintaining audit standards and assisting with Teller reviews.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Transmitted orders to supply cash to meet daily needs.
- Liaised between bank branches regarding best practices and operations.
- In my 5 years with this bank I received many awards for 5 Star Customer service.
First Financial Bank
Operations Clerk
07.2002 - 05.2007
Job overview
- Entered numerical and customer information into database accurately and quickly.
- Balanced General Ledger accounts for 7 different banks using Excel
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Assisted in generating monthly productivity reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Preformed maintenance and applied payoffs to Installment and Mortgage loans.
Education
Franklin High SchoolFranklin, OH
High School Diploma
06.2002
University Overview
Skills
- Staff Training
- Microsoft Outlook
- Quality Control
- Prioritization
- Data Entry
- Adaptive Team Player
- Multi-Task Management
- Spreadsheets
- Data Collection
- Problem-Solving Abilities
- Microsoft PowerPoint
- High-Energy Attitude
- Critical Thinking
- Microsoft Excel
- Professional Telephone Demeanor
- 10-Key
- Safe and Vault Operation
- Honest and Dependable
- Workload Management
- Exceptional Customer Service
- Cash Handling
- Attention to Detail
- Creative Thinking
- Document Typing and Formatting
- Staff Supervision
- Spreadsheet Development
- Performance Improvement
- Labor and Food Cost Control
- Food Service Background
- Restaurant Operations Management
Certification
ServeSafe certified through 2027
Timeline
General Department Manager
McDonald's
12.2021 - Current
General Warehouse Worker
Riverview Packaging
03.2020 - 05.2021
Teller Supervisor
PNC Bank
10.2007 - 09.2012
Operations Clerk
First Financial Bank
07.2002 - 05.2007
Franklin High School
High School Diploma
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