ANDREA BLUE

Dynamic Office Manager at Recovery Innovations with a proven track record in operations management and client advocacy. Achieved a 15% boost in customer satisfaction as a Reimbursement Counselor by enhancing communication and resolving issues. Skilled in regulatory compliance and effective communication, driving team success and operational excellence.

• Recovery Innovations, Durham, NC, 01/01/21, Present, Office Manager, Managed daily operations of a fast-paced crisis facility, ensuring smooth administrative workflow and continuity of care., Assisted the Site Director with high-level administrative tasks, scheduling, and coordination of internal processes., Served as a liaison between clinical staff, medical providers, vendors, and stakeholders to address guest needs and operational requirements., Resolved complaints, supported team members, and maintained a professional, efficient work environment., Oversaw local HR functions, including addressing employee concerns and collaborating with corporate HR to ensure efficient onboarding and compliance.
• The Lash Group, Fort Mill, SC, 01/01/16, 12/31/19, Reimbursement Counselor, Processed and reimbursed over $500,000 in claims, delivering critical early warnings and ensuring timely communication between departments., Boosted customer satisfaction scores by 15% through proactive engagement with providers, payers, and patients to resolve issues efficiently., Earned three consecutive Superior Performance Awards for exceptional accuracy and responsiveness in managing over 500 inquiries., Created and analyzed monthly, quarterly, and annual reports to provide data-driven insights to senior leadership for strategic decision-making.
• Sprint Corporation, Charlotte, NC, 01/01/08, 12/31/15, Account Retention Specialist, Reduced complaints by 25% by aligning resources with customer needs and resolving billing, technical, and service issues., Exceeded departmental goals in production. Provided inbound telephone support for over 500 customers purchasing new services or equipment., Reduced customs, sales, and quality for three consecutive quarters, leading to increased product and service sales.
• Carolina Healthcare, Charlotte, NC, 01/01/04, 12/31/08, Patient Account Specialist, Promoted to Project Assistant for designing and implementing databases to track budget collections, resulting in the successful recovery of over $300,000 in outstanding patient debts., Reduced operational workload by 20% through effective research, data analysis, and streamlined spreadsheet management., Accurately managed over $300,000 in insurance accounts, including Blue Cross Blue Shield, Medcost, United Healthcare, and Medicare/Medicaid, with zero processing errors.
• Intervals, Baltimore, MD, 01/01/97, 12/31/99, House Manager, Supervised a team of 8 employees and managed daily operations of a residential home supporting four clients with developmental and/or behavioral needs., Ensured a safe, structured, and nurturing environment while promoting client autonomy and life skills development., Coordinated and facilitated client participation in community activities to enhance social interaction and overall well-being.
• Voca, Inc., Raleigh, NC, 01/01/92, 12/31/97, Rehabilitation Counselor, Assisted residents in a group home environment with daily living tasks such as medication administration, personal hygiene, and self-care routines., Fostered a safe and supportive atmosphere while promoting independence and life skills development., Facilitated resident participation in community outings, social activities, and engagement programs to encourage socialization and integration.

Counselor/Mentor, Big Sister, Durham, NC, 01/01/93, 12/31/95, Mentored and was a positive role model to young girls teaching life skills., Provided support and guidance with youth academic success., Acted as a liaison between management, parents, and doctors to ensure clients’ well-being., Integrated clients into the community, fostering participation and social engagement., Enforced company policies and upheld ethical standards with integrity.