ANDREA BLUE
Cary
Summary
Professional with high standards and a results-driven approach, prepared for the role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
33
33
years of professional experience
Work History
Office Manager
Recovery Innovations
07.2022 - Current
- Managed daily operations of a fast-paced crisis facility, ensuring smooth administrative workflow and continuity of care
- Assisted the Site Director with high-level administrative tasks, scheduling, and coordination of internal processes
- Served as a liaison between clinical staff, medical providers, vendors, and stakeholders to address guest needs and operational requirements
- Resolved complaints, supported team members, and maintained a professional, efficient work environment
- Oversaw local HR functions, including addressing employee concerns and collaborating with corporate HR to ensure efficient onboarding and compliance
Reimbursement Counselor
The Lash Group
02.2015 - 08.2019
- Processed and reimbursed over $500,000 in claims, delivering critical early warnings and ensuring timely communication between departments
- Boosted customer satisfaction scores by 15% through proactive engagement with providers, payers, and patients to resolve issues efficiently
- Earned three consecutive Superior Performance Awards for exceptional accuracy and responsiveness in managing over 500 inquiries
- Created and analyzed monthly, quarterly, and annual reports to provide data-driven insights to senior leadership for strategic decision-making
- Mentored new team members on best practices for effective reimbursement counseling techniques, fostering a collaborative work environment focused on continuous improvement.
Senior Client Support Coordinator
Sprint Corporation
02.2008 - 08.2015
- Reduced complaints by 25% by aligning resources with customer needs and resolving billing, technical, and service issues
- Exceeded departmental goals in production
- Provided inbound telephone support for over 500 customers purchasing new services or equipment
- Reduced customs, sales, and quality for three consecutive quarters, leading to increased product and service sales
- Coordinated cross-functional teams to address complex client issues, resulting in successful problem resolution.
Patient Billing Coordinator
Carolina Healthcare
11.2004 - 12.2008
- Promoted to Project Assistant for designing and implementing databases to track budget collections, resulting in the successful recovery of over $300,000 in outstanding patient debts
- Reduced operational workload by 20% through effective research, data analysis, and streamlined spreadsheet management
- Accurately managed over $300,000 in insurance accounts, including Blue Cross Blue Shield, Medcost, United Healthcare, and Medicare/Medicaid, with zero processing errors
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Residential Program Manager
Intervals
11.1997 - 12.1999
- Supervised a team of 8 employees and managed daily operations of a residential home supporting four clients with developmental and/or behavioral needs
- Ensured a safe, structured, and nurturing environment while promoting client autonomy and life skills development
- Coordinated and facilitated client participation in community activities to enhance social interaction and overall well-being
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Case Manager
Voca, Inc.
02.1992 - 11.1997
- Assisted residents in a group home environment with daily living tasks such as medication administration, personal hygiene, and self-care routines
- Fostered a safe and supportive atmosphere while promoting independence and life skills development
- Facilitated resident participation in community outings, social activities, and engagement programs to encourage socialization and integration
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Education
Master of Social Work -
Liberty University
Lynchburg, VA12.2025
Master of Science - Leadership: Organizational Communication
Northeastern University
Charlotte, NC06.2014
Bachelor of Science - Business Management
University of Phoenix
Charlotte, NC07.2012
Certification - Operations Management
Durham Tech Community College
Durham, NC05.1997
Skills
- Client Advocacy
- Human Resources
- Operations Management
- Community Partnerships
- Assessments
- Case management
- Behavioral assessment
- Crisis intervention
- Regulatory compliance
- Project management
- Client relationship management
- Team building
- Billing
- Effective communication
- Organizational skills
Community Service
Counselor/Mentor, Big Sister, Durham, NC, 01/01/93, 12/31/95, Mentored and was a positive role model to young girls teaching life skills., Provided support and guidance with youth academic success., Acted as a liaison between management, parents, and doctors to ensure clients’ well-being., Integrated clients into the community, fostering participation and social engagement., Enforced company policies and upheld ethical standards with integrity.
Timeline
Office Manager
Recovery Innovations
07.2022 - Current
Reimbursement Counselor
The Lash Group
02.2015 - 08.2019
Senior Client Support Coordinator
Sprint Corporation
02.2008 - 08.2015
Patient Billing Coordinator
Carolina Healthcare
11.2004 - 12.2008
Residential Program Manager
Intervals
11.1997 - 12.1999
Case Manager
Voca, Inc.
02.1992 - 11.1997
Master of Science - Leadership: Organizational Communication
Northeastern University
Bachelor of Science - Business Management
University of Phoenix
Certification - Operations Management
Durham Tech Community College
Master of Social Work -
Liberty University
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