Summary
Overview
Work History
Skills
Education And Credentials
Certification
Timeline
Generic

Andrea Bodenstein

Tampa,Florida

Summary

Highly qualified Customer Experience Manager with over 15 years’ experience, including Virtual Learning Platforms, Project Management, and Training Implementation. Dedicated to achieving profitability, client success, and product implementation. Work closely with the Sales Team to provide the best solution for each client. Energetic professional with exceptional analytical, organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion, and concern for the needs of Team Members and customers. Skilled in providing courteous service to customers from diverse cultural backgrounds. Highly organized team-builder with strong leadership experience. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Associate Director– Virtual Classroom and Continuous Improvement

Korn Ferry (Previously “TwentyEighty”, “Miller Heiman Group”, “Achieve Global”)
03.2009 - 10.2023
  • Manage instructor-led, virtual, and online course development and maintenance or customization projects
  • Recruited, interviewed, hired, trained, and managed 30 Global Representatives
  • Maintain low staff turnover through effective motivational management
  • Apply project management skills to projects in a virtual and classroom environment including identifying requirements; managing projects to baseline cost, scope, and schedule; managing stakeholders, and managing changes as appropriate
  • Solution management and implementation of high profile clients
  • Supported business volume increase of approximately 600% during global pandemic
  • Built and fostered business vendor relationships that are a continued success throughout acquisition
  • Design and implement streamlined processes for effective utilization
  • Prepare and present product demonstrations to spotlight effective business tools
  • Identify training gaps and partner with support teams to improve performance
  • Investigated, analyzed and recommended solutions for client issues and organizational best practices.

Training and Development Administrator

MetLife
03.2007 - 03.2009
  • Prepared logistics, maintained records, and budgeted national and international workshops
  • Served as point of contact for workshop participants, senior level presenters, and conference planning services
  • Constructed and maintained registration for web-based and classroom training courses in Learning Management System.

Conference Coordinator

Gunn Allen Financial
03.2003 - 03.2007
  • Planned, organized, and budgeted annual national conference and top producer meetings
  • Supervised various teams to determine project needs and necessary delivery
  • Communicated with registered representatives, executive staff, and insurance and mutual fund companies to research and resolve outstanding issues.

Skills

  • Process Improvement
  • Crisis Management
  • Data Collection
  • Budget Management
  • Implementation
  • Program Development
  • Relationship Building
  • Coaching and Mentoring

Education And Credentials

Microsoft Office, Adobe Connect, Saba Centra, Salesforce, Skype, Zoom, MS Meetings, Metrics That Matter/Explorance, 250+ Hours Learning & Development Training Expert, Synchronous Producer Certificate Maximizing Adobe Connect, Introduction to Project Management PMBOK, 

 Past Member - Financial and Insurance Conference Planners

Certification

Six Sigma Yellow Belt Certified

Six Sigma Lean Green Belt Certification

Timeline

Associate Director– Virtual Classroom and Continuous Improvement

Korn Ferry (Previously “TwentyEighty”, “Miller Heiman Group”, “Achieve Global”)
03.2009 - 10.2023

Training and Development Administrator

MetLife
03.2007 - 03.2009

Conference Coordinator

Gunn Allen Financial
03.2003 - 03.2007

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Andrea Bodenstein