Andrea Bojorquez

Lancaster,CA

Summary

Versatile professional adept at managing high-pressure situations while advocating for individuals with disabilities. Expertise in employee training, cash handling, and crisis management, with a commitment to fostering inclusive environments. Bilingual communication skills support effective collaboration with clients, families, and teams to achieve optimal outcomes.

Overview

years of professional experience

Work History

Support Specialist

Masada Homes

Lancaster, California

04.2026 - Current

Managed client requests through ticketing system to ensure timely responses.
Documented customer interactions and contact information into company database.
Ensured compliance with company policies regarding security protocols.

Direct Support Professional (DSP)

Tierra del Sol

Sunland, CA

10.2024 - 03.2026

Provided individualized support for people with disabilities, enhancing independence and inclusion.
Advocated for clients' rights and well-being, facilitating achievement of personal goals across various environments.
Collaborate effectively with families, employers, and management to ensure consistent care and support.
Assisted in accommodating associates' unique needs in home and work settings to ensure effective support.
Uphold and implement the organization's core philosophy and values in daily practices.

Shift Leader

PLS- Check Cashing

Sherman Way, CA

11.2021 - 09.2024

Resolved escalated customer issues, ensuring adherence to company standards and enhancing overall customer satisfaction.
Maintained calm and positive demeanor during high-volume situations, facilitating smooth operations and uplifting team morale.
Supervised cash handling procedures to prevent discrepancies and enhance transaction accuracy.
Accurately processed (POS) transactions, handling payments, issuing receipts, and managing cash and card returns.

Manager

Metro T-Mobile

Sylmar, CA

02.2018 - 01.2021

Handled multiple responsibilities efficiently within tight timeframes, consistently meeting performance goals.
Improved customer satisfaction by resolving disputes quickly and maintaining strong communication and service standards.
Onboarded and trained new hires, ensuring proper documentation and smooth integration into team workflows.
Developed and implemented business strategies that supported sales growth and competitive positioning in the local market.
Time Management & Multitasking
Business Strategy Implementation
Scheduling & Shift Supervision
Inventory & Cash Handling
Communication & Interpersonal Skills

Education

Antelope Valley Education Center

Lancaster, CA

Skills

Bilingual: English and Spanish
Multitasking abilities
Leadership and collaboration
Organizational skills
Interpersonal communication
Computer literacy: Microsoft Office, email, data entry

Behavior management
Crisis intervention
Record keeping
Case documentation
Disability awareness

Timeline