ANDREA BONNER

Customer service questions and requests

• Patients and Family members, Surgeon and Primary care Providers offices ,Hospitals, Rehab centers, Urgent care centers, Health Insurances , Attorneys offices. Department of Labor , Workers compensation offices

Physician Calendar management

• Managed physician office patient appointment calendars
• Surgical procedure scheduling

Patient Calendar and Chart Management

• Patient Check In including Entering Patient demographics, Past medical history. Medications Reconciliation, Hippa compliance
• Adding and Verifying Health insurances
• Entering Radiographic reports and views, Formal therapy correspondence , and medical records requests.

Billing and Coding

• Entering proper ICD 10 diagnosis codes and modifiers to chart for claims processing
• Calling Insurances and patients for claims collections , appeals and Coordination of benefits

Authorizations

• Surgical procedures
• Medication injectables (Hyaluronic acid )
• Radiographic exams such as Xrays, MRI's and CAT scans

Supply Ordering

• Injectable medications
• Bracing supplies
• Office supplies
• Medical ,Casting and wound care

Fracture Care

• Ordering of casting supplies
• Assist physician with Casting of patients
• Removal of casting
• Brace application
• Pulling appropriate imaging from hospitals or imaging centers for review of fracture

Wound Care

• Staple and suture removal
• Assists physician with application of wound dressings
• Proper documentation for signs of infections such as temperatures and photo of wounds

Surgical Care

• Collecting Blood order testing and physician clearance correspondence for surgical pre op
• Ordering and Obtaining Authorizations for Diagnostic MRI's for Surgical prosthetic templates
• Scheduled surgical procedures and communicated with hospital staffing and patients to coordinate pre-operative and post-operative care.
• Staple and suture removal

Procedure Care

• Preparation for injections ( mixing compound injectables and filling syringes )
• Assist physician with aspirations and collection of lab specimens
• Assisted physician in performing diagnostic tests such as ultrasound for proper placement of injectables.

Chart Documentation

• Conducted patient interviews to gather past and current health history, medications, current medical issue and PHI.
• Assists physician with patient examinations for proper documentation for treatment plans creating and providing patient with work notes, school notes, and diagnostic testing
• Measured patient vital signs such as blood pressure, pulse rate, heights , weight, and temperature to record information on patients' charts.
• Informed physician about concerns, condition updates or refill requests to facilitate patient treatment plans.
• Assisted with in office procedures such as injections, aspirations, cast removal, sutures and staple removal.

Customer service

• Taking calls to answer clients claims questions.
• Obtaining current insurances and Coordination of Benefits reviews for billing and claims collection

Claims coding and Billing

• Investigating insurance denials and covered medical benefits for insurance filed claims.
• Completing the medical documentation and as well as preparing claims and medical records requests to be sent to insurance for payments due and appeals.
• Performing necessary account maintenance, recording entries, and reconciling adjustments needed to close claim.
• Knowledgeable of multiple insurance payers and websites for investigative claims and appeals purposes

Customer service

• Provided customer service in a fast-paced restaurant environment, ensuring guest satisfaction and repeat business.
• Served food and beverages promptly with focused attention to customer needs.
• Handled customer concerns professionally and efficiently and managed multiple tables simultaneously while maintaining attention to detail
• Collaborated with kitchen and bar staff to ensure accurate and timely order delivery.
• Processed payments accurately and maintained cash drawer accountability.

Patient Care Transfers

• Collected and transported patients from private rooms to operating room, emergency room ,critical care, and radiographic exams
• Assisted nurses and physicians with the transfer of critical care patients with multiple life saving measures attached
• Carefully assisted transfers from wheelchairs, stretchers and moved patients by aiding them in and out of various types of vehicles, including cars, taxis and ambulances
• Assisted with environmental services to clean hospital rooms to prevent disease

Patient Care

• Cared for patients in facility, delivering high quality and efficient support to meet the patient’s needs for daily living.
• Assisted with bathing, dressing, feeding, and mobility needs.
• Monitored, tracked, and conveyed important information to healthcare staff to help optimize treatment planning, safety, and care delivery.

Patient Care

• Assisted with feeding and daily living activities mobility, transfers, answered call lights and requests.
• Maintained clean and sanitized patient rooms and common areas to health department standards.
• Supported nursing staff with basic patient care tasks and vital sign monitoring.