Andrea Borowski
Lavallette,New Jersey
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
26
26
years of professional experience
Work History
EMT
Lavallette Volunteer First Aid Squad
Lavallette, NJ
07.2022 - Current
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented calls in reports detailing incident type and course of treatment.
- Documented patient condition and treatment to facilitate plan of care.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Demonstrated dedication to providing quality care through continued training and education.
Front Desk Receptionist
EBSCO
Shrewsbury, NJ
11.1998 - 05.2003
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Took messages from callers and accurately relayed details to intended staff.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Answered routine questions about telephone and voice mailbox operations.
- Secured information by completing database backups.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
Some College (No Degree) - General education
Ocean County College
Toms River, NJSkills
- Microsoft PowerPoint
- Clerical Support
- Inbound and Outbound Calling
- Active Listening
- Stocking and Replenishing
- Paperwork Processing
- Prioritization
- Filing
- Minute Taking
- Microsoft Excel
- Microsoft Outlook
- Data Entry
- Medical Terminology Knowledge
- Microsoft Office Suite
- Documentation
- 10-Key
Timeline
EMT
Lavallette Volunteer First Aid Squad
07.2022 - Current
Front Desk Receptionist
EBSCO
11.1998 - 05.2003
Some College (No Degree) - General education
Ocean County College
Similar Profiles
Emma ReillyEmma Reilly
Emergency Medical Technician at Edgewater Volunteer First Aid SquadEmergency Medical Technician at Edgewater Volunteer First Aid Squad
Max LevyMax Levy
EMT at Millburn Short Hills Volunteer First-Aid SquadEMT at Millburn Short Hills Volunteer First-Aid Squad
Sameerah JasatSameerah Jasat
Assistant Rescue Chief at Purcellville Volunteer Rescue SquadAssistant Rescue Chief at Purcellville Volunteer Rescue Squad