Andrea Bourne

· Supervised by the Nurse Manager, Charge Nurse, Staff LPNs

· Provides routine patient care in accordance with the policy and procedures of Tennova Healthcare- Cleveland

· Delivered care based on patients’ needs (respective of their age and developmental level)

· Demonstrates cooperation, flexibility, and resourcefulness when dealing with patients, visitors, physicians, and hospital personnel

· Ensures patients receive proper care in a timely manner including recording vitals and blood sugar readings

· Charting all activities completed and all relevant activities transpired during shift

· Provides a variety of patient and customer service related activities within the Practice, including answering phones, making patient appointments, registering patients in and checking them out after patient visit

· Trained meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines concerning insurance policies

· Trained and assigned (as per their role and responsibilities) to coordinate care for patients

· Participates in the practice's quality improvement process and performance evaluation

· Assists the assigned Department with general duties to include, but not limited to, greeting patients and the public, answering and screening telephone calls, daily patient reminder calls, scheduling patient appointments, checking patients in, checking patients out, obtaining accurate patient demographic information, preparing the medical records, order entry and serving as the liaison between the patient and medical support staff

· Filing, balancing charges and collections at the end of each day

• Assists the registered nurse or other licensed personnel to achieve the goal of assisting individuals in the restoration and maintenance of maximal, physical, psychosocial, and spiritual health.
• Able and willing to follow Standard Precautions (Universal Precaution and Body Substance Isolation) including transmission-based isolation precaution as appropriate and as directed by the licensed nurse.
• Participates in provision of nursing care and completion of care tasks for the adolescent, adult, and/or geriatric patient appropriate to the age of the patient served.

• Chose to be a stay at home from Dec 2018 to July 2023

• Gathers, examines, establishes, analyzes, records, and maintains information in some type of records or data management system.
• Enters all project information in database to be used later to compile project information for supervisors.
• Maintains and monitors database and inputs new records into the database.
• Receives and processes requests and updates information.
• Researches to ensure transactions are accurate, legal and comply with state statutes.
• Identifies and prepares reports as appropriate and as needed.
• Files, keeps an inventory of files, and prepares files for archiving.
• Verifies legitimacy of requests for information, ensuring that nothing confidential may be used for fraudulent purposes.
• Creates and disseminates reports to other agencies and/or staff.
• Corresponds with public, other agencies, providing and/or gathering information with a smile.
• Assists with quality assurance.

· Created audit reports for all transactions that transpired that day

· Ensured all transactions correlated with audit report

· Assisted guests and problem solved issues of guests

· Checked guests in and out of their rooms

· Set up breakfast bar with assortment of treats and beverages

• Monitor, evaluate, or record training activities or program effectiveness.
• Offer specific training programs to help workers maintain or improve job skills.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Attend meetings or seminars to obtain information for use in training programs
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Performs and manages the collection, analysis, and forecast of atmospheric and space weather conditions, and the tailoring and communication of weather information.
• Uses satellite and radar imagery, computer generated graphics, and weather communication equipment and instruments to analyze atmospheric and space data and information.
• Forecasts atmospheric and space weather conditions.
• Issues warnings and advisories to alert users to mission critical weather.
• Adapts weather resources to meet mission requirements.
• Ensures standardization and quality weather products, operations, and activities.

• Maintain high food quality and presentation
• Maintained hygiene standards of kitchen and equipment
• Prepared individual orders when requested
• Ensured food preparation procedures for quality, uniformity and accurateness
• In the absence of the chef, take charge of the kitchen area for breakfast
• Ensured the preparation, execution, and plating of breakfast each day

· Assisting veteran employee bakers in prepping, baking, and packaging orders

· Following all ServSafe sanitation guidelines and making sure all guidelines are followed

· Selling gluten-free products to customers, every Wednesday, at Carlisle Farmers market

· Assist customers at Customers Service terminal, direct traffic flow at peak times

· Cleaning and maintenance to ensure safe and sanitary work environment