Summary
Overview
Work History
Education
Skills
Certifications And Licenses
Military Service
Languages
Timeline
Generic

ANDREA BOWDEN

WINTER HAVEN

Summary

Office Manager with 16 years of experience in business management, financial report writing, and QA/QC. Demonstrated expertise in optimizing, ensuring regulatory compliance, and enhancing document review processes. Also, I am proficient in Microsoft Office, Google Docs, and I have a solid background in military experience. Adept at maintaining accurate records, providing timely client support, and generating comprehensive reports to aid leadership decisions. Therefore, I am skillful in enhancing compliance and efficiency through effective teamwork and detailed documentation processes. Empathetic professional in mental health, known for high productivity and efficiency in task completion. Skilled in cognitive-behavioral therapy, crisis intervention, and psychological assessment. Excels at communication, active listening, and empathy, ensuring client-centered care in diverse settings.

Overview

17
17
years of professional experience

Work History

Intake Specialist - Temp

Forward Platform
Seattle
03.2025 - 05.2025
  • Reviewed and verified documents to ensure the documentation complies with regulations and internal quality control practices.
  • Ensure documents provided match applicant's application.
  • Stop fraudulent documents from being processed.
  • Audit payments.
  • Ensure that intake specialists provide the necessary documents for approved applications.
  • Review applications and determine eligibility.
  • Provide daily/weekly QA/QC reports to the program manager.
  • Attend daily meetings to get program guidelines/updates.
  • Participated in daily meetings for program updates, contributing to continuous improvement, and alignment with program guidelines.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Provided referrals to appropriate resources within the community when necessary.
  • Answered and logged incoming inquiries via phone, text and email.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.

Therapist Intern

HealthPRO Heritage
Lakeland
09.2024 - 03.2025
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Documented staff information, service plans, treatment reports and progress notes.
  • Tracked incoming patient information, intervention plans and patient responses to treatment.
  • Documented all interactions with clients according to agency policy and procedures.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
  • Participated in regular case reviews with other clinicians to discuss client progress.
  • Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.

Tax Specialist (Seasonal)

CliftonLarsonAllen
Lakeland
01.2024 - 05.2024
  • Developed business and investment strategies to optimize tax returns, ensuring regulatory compliance.
  • Reviewed operations and procedures for local statute adherence, maintaining accurate tax records.
  • Prepared and filed federal and state tax returns, conducting thorough audits and research.
  • Maintained communication with vendors and agencies, advising leadership on tax policies and compliance.
  • Assisted in IRS and state audits, providing clients with best practice options.
  • Review tax documents and financial records to identify discrepancies and ensure accurate filing, contributing to a 15% reduction in audit risks.
  • Conduct thorough research on local and national tax compliance issues, ensuring all filings are up-to-date with the latest regulations.

QA/QC Specialist - Contract

Forward Platform
Seattle
10.2022 - 01.2024
  • Reviewed and verified documents to ensure the documentation complies with regulations and internal quality control practices.
  • Ensure documents provided match applicant's application.
  • Stop fraudulent documents from being processed.
  • Audit payments.
  • Ensure intake specialists provided necessary documents for approved applications.
  • Review applications and determine eligibility.
  • Provide daily/weekly QA/QC reports to the program manager.
  • Attend daily meetings to get program guidelines/updates.
  • Compliance Streamlined document review process, increasing efficiency by 20% and ensuring compliance with regulations and internal quality standards.
  • Identified and halted processing of 95% of fraudulent documents, safeguarding company integrity and regulatory compliance.
  • Partnered with intake specialists to ensure all necessary documents were provided, resulting in a 15% reduction in application processing time.
  • Generated daily/weekly QA/QC reports, providing actionable insights to the program manager and enhancing overall program quality.
  • Participated in daily meetings for program updates, contributing to continuous improvement and alignment with program guidelines.
  • Reviewed and verified document records, ensuring compliance with regulations and internal quality standards, increasing efficiency by 20%.

Case Manager (Contract)

Witt O'Brien's
Remote
01.2022 - 10.2022
  • Intake and review applications for assistance consistent with federal requirements, program policies, and procedures.
  • Triage technical and application inquiries, identify solutions and respond in a timely manner to applicants.
  • Respect client dignity and confidentiality at all stages of the application process.
  • Maintain and track applications, ensure information accuracy within the data management information system, log new information, and document awards.
  • Ensure current and accurate records are available to applicants and jurisdictions.
  • Accurately maintain information within the financial tracking system including associated documentation.
  • Support accounting functions that track the payment to applicants.
  • Prepare regular reports for the Program Manager including grant management system dashboard elements and observations from applications.
  • Inspect cases before sending to final trackers.
  • Analyzed application data to identify trends, providing insights that improved program policies and increased applicant satisfaction.
  • Maintained meticulous records in data management systems, ensuring 100% accuracy in application documentation and financial tracking.
  • Streamlined application intake, enhancing compliance with federal requirements and boosting applicant satisfaction.

Case Manager

ACCEL Schools
Ohio
07.2018 - 01.2022
  • Manage 10+ schools.
  • Assist prospective students/parents throughout the admission process.
  • Assist parents with enrolling/re-enrolling to different schools of their choice.
  • Assist enrollment coordinators.
  • Explore motivation for parents to enroll their children into our schools.
  • Help parents make informed decisions regarding the path their children should take.
  • Answering high-volume calls with question/creating applications.
  • Maintaining and monitoring student accounts/records.
  • Meeting company goals for registration.
  • Support management in the achievement of team/individual goals.
  • Assist with compliance report to ensure they are up to date.
  • Process/verify documents.
  • Process applications for approval.

Unit Administrative Assistant

UNITED STATES ARMY
03.2016 - 07.2018
  • Expertly maintained automated supply system for accounting of organizational and installation supplies and equipment.
  • Provided technical, analytical leadership and support for 10+ soldiers.
  • Trained incoming soldiers before sending them to respective units.
  • Monthly counseling for soldiers.
  • Gave disciplinary actions to soldiers.
  • Maintained employee data and kept updated accounts of all employment records.
  • Supported daily operations of busy human resources department.
  • Proficiently received, inspected inventory, and delivered supplies and equipment.
  • Ensured confidentiality of all personnel and office records.
  • Helped onboard new soldiers and conducted orientations for new soldiers.
  • Managed and performed preventive and organizational maintenance on weapons.
  • Directed and trained the Combined Arms Battalion Commanders, Supply Clerks, Supply Sergeants and Executive Officers the proper procedures required to maintain property accountability.
  • Provided direct oversight of multiple property books worth $2.5 Million of Government property.

Office Manager

Telerx C3i
11.2012 - 03.2016
  • Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
  • Communication between the company and employees.
  • Provided quality assurance feedback.
  • Supported daily operations of busy human resources department.
  • Administered payroll information, compensation materials, and benefits programs.
  • Ensured confidentiality of all personnel, office, and employment records.
  • Maintained employee data and kept updated accounts of all employment records.
  • Trained/onboarded new employees and conducted orientations for new staff hires.
  • Organized schedules for staff.
  • Disciplined/terminated employees.
  • Conducted performance reviews.
  • Interviewed new employees.

Office Manager/Legal Assistant

CENTER SAINT ANA
11.2008 - 10.2012
  • Prepared for Immigration Test.
  • Assisted with Affidavits.
  • Dealt with a class of 30 students for ESL.
  • Trained onboarding staff.
  • E-Verified employees.
  • Managed a staff.
  • Disciplined/terminated employees.
  • Conducted performance reviews.
  • Interviewed new employees.

Education

Master of Science - Behaviora Science

Martinsburg College
Martinsburg, WV
04-2025

MA - HUMAN SERVICES COUNSELING IN CRISIS RESPONSE, TRAUMA

LIBERTY UNIVERSITY
Remote
12.2021

BACHELOR OF SCIENCE - PUBLIC ADMINISTRATION, Minor in Christian Counseling

LIBERTY UNIVERSITY
Remote
12.2019

Skills

  • Human Resources
  • Office Management
  • Supply Chain
  • Interviewing
  • Employee Orientation
  • Management
  • Logistics
  • Bilingual
  • Leadership Experience
  • Analytical Skills
  • Business Administration
  • Business Management
  • Customer Service Management
  • Admissions
  • Administrative Experience
  • Editing
  • Proofreading
  • HR Assistant
  • Training
  • Microsoft Office
  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Typing
  • Legal Assistant
  • Military Experience
  • Recruiting
  • Records Management
  • Payroll
  • Writing Skills
  • Quality Assurance
  • Work from home
  • Google Suite
  • Customer service
  • Salesforce
  • QuickBooks
  • Data collection
  • Customer support
  • Account management
  • Compliance management
  • Document review
  • Project management
  • Documentation review
  • Live chat
  • Case management
  • Google Docs
  • Human services
  • Communication skills
  • Computer literacy
  • Microsoft Outlook
  • Microsoft Excel
  • Time management
  • Spanish
  • QA/QC
  • Yardi
  • SAP
  • Budgeting
  • Financial Report Writing
  • Negotiation
  • ADP
  • Sales
  • Research
  • Process Improvement
  • Cognitive behavioral therapy
  • Trauma-informed care
  • Crisis intervention
  • Client assessment
  • Documentation management
  • Regulatory compliance
  • Effective communication
  • Data analysis
  • Group therapy coordination
  • Progress assessments
  • Behavior modification
  • One-on-one sessions
  • Progress assessment
  • Patient documentation
  • Empathy development
  • Documentation requirements
  • Professionalism

Certifications And Licenses

  • Counseling Certification
  • Professional In Human Resources

Military Service

United States Army, Specialist

Languages

Spanish
Native/ Bilingual

Timeline

Intake Specialist - Temp

Forward Platform
03.2025 - 05.2025

Therapist Intern

HealthPRO Heritage
09.2024 - 03.2025

Tax Specialist (Seasonal)

CliftonLarsonAllen
01.2024 - 05.2024

QA/QC Specialist - Contract

Forward Platform
10.2022 - 01.2024

Case Manager (Contract)

Witt O'Brien's
01.2022 - 10.2022

Case Manager

ACCEL Schools
07.2018 - 01.2022

Unit Administrative Assistant

UNITED STATES ARMY
03.2016 - 07.2018

Office Manager

Telerx C3i
11.2012 - 03.2016

Office Manager/Legal Assistant

CENTER SAINT ANA
11.2008 - 10.2012

Master of Science - Behaviora Science

Martinsburg College

MA - HUMAN SERVICES COUNSELING IN CRISIS RESPONSE, TRAUMA

LIBERTY UNIVERSITY

BACHELOR OF SCIENCE - PUBLIC ADMINISTRATION, Minor in Christian Counseling

LIBERTY UNIVERSITY

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