Andrea Bowers
Memphis,TN
Summary
Accomplished Store Manager with a proven track record at Family Dollar, enhancing sales revenue by 50% through effective inventory management and customer relations. Expert in multitasking and organization, significantly reduced annual shrink by 60%. Skilled in training and mentoring teams to exceed in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Store Manager
Family Dollar
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased sales revenue by 50%, turned 1M dollar store to 2.1M dollar.
- Managed weekly/monthly budget by meeting payroll projections daily.
- Implemented financial strategies to achieve maximum revenue and drive cost reductions.
- Reduced annual shrink by 60%.
Office Manager
We Luv Kids Daycare
02.2015 - 10.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Store Manager
Macy's
08.2009 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Education
MBA - Business Management
The University of Memphis
Memphis, TN05.2009
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Inventory Management
- Recruitment and hiring
- Inventory Control
Timeline
Store Manager
Family Dollar
06.2019 - Current
Office Manager
We Luv Kids Daycare
02.2015 - 10.2018
Store Manager
Macy's
08.2009 - 09.2015
MBA - Business Management
The University of Memphis