Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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ANDREA BOYKINS

BIRMINGHAM,ALABAMA

Summary

Friendly and engaging team player and leader able to inspire staff to perform their best. I am a detail-oriented and experienced store manager who is passionate about assisting customers so that they get the best store experience. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and satisfaction. Regularly exceed sales goals—a master in the art of upselling.

Merchandising professional with a comprehensive understanding of retail operations and inventory management. Proven track record in optimizing product displays and supporting sales initiatives. Known for collaborative teamwork and adaptability to dynamic store environments. Proficient in data analysis and merchandising software, valued for reliability and results-oriented approach.

Overview

14
14
years of professional experience

Work History

MERCHANDISING SUPPORT TECH.

LOWE’s inc
12.2022 - Current
  • Create eye-catching displays to help customers find merchandise quickly
  • Helping to understand the needs and help customers to locate what they are looking for in the store
  • Ensure products are relevant, affordable, and available
  • Assess cost as well as manage massive merchandise assortments
  • Analyze metrics and provide feedback on projects execution and in-store services, maintain point of sale signage, audit and update pricing labels, and build relationships with vendors

Restaurant MANAGER

STARBUCK’s
06.2018 - 08.2022
  • Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
  • Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests
  • Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health
  • Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits

Production Worker

Hyundai Motor Manufacturing Alabama
06.2013 - 04.2017
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.

Shift Leader Manager

Arby's Restaurant
10.2010 - 02.2013
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.

Education

Guild Online Class - COMPUTER SYSTEM CONFIGURATION AND SYSTEM INFORMATION

PATHREAM
11.2024

Guild Online Class - BUSINESS AND DATA ANALYST

PATHSTREAM
08.2024

College - EDUCATION

MILES COLLEGE
Fairfield, AL
01.1999

High School -

JACKSON-OLIN HIGH SCHOOL
Birmingham, AL
01.1995

Skills

  • Accounting & Budgeting
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Fun and energetic
  • Microsoft office
  • Product merchandising
  • Sales analysis

Hobbies and Interests

  • Theater
  • Environmental conservation
  • Art
  • Travel

Timeline

MERCHANDISING SUPPORT TECH.

LOWE’s inc
12.2022 - Current

Restaurant MANAGER

STARBUCK’s
06.2018 - 08.2022

Production Worker

Hyundai Motor Manufacturing Alabama
06.2013 - 04.2017

Shift Leader Manager

Arby's Restaurant
10.2010 - 02.2013

Guild Online Class - BUSINESS AND DATA ANALYST

PATHSTREAM

College - EDUCATION

MILES COLLEGE

High School -

JACKSON-OLIN HIGH SCHOOL

Guild Online Class - COMPUTER SYSTEM CONFIGURATION AND SYSTEM INFORMATION

PATHREAM

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ANDREA BOYKINS