Andrea Bracey
Mount Vernon,NY
Summary
Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. I have an outgoing personality with tremendous work ethic, commitment, dedication, and desire to work in a position which will utilize my leadership and professional skills as well as provide opportunities for advancement.
Overview
13
13
years of professional experience
Work History
Patient Service Specialist for Gastroenterologist
Montefiore New Rochelle Hospital
02.2023 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented patient medical information such as blood pressure and weight.
Patient Care Assistant
Taylor Care Center
10.2010 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
Patient Experience Specialist
Westmed Medical Group
04.2015 - 06.2021
- Enhanced patient satisfaction by providing personalized care and addressing individual needs.
- Improved patient experience scores through effective communication and empathy.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Verified patient insurance eligibility and entered patient information into system.
Education
LPN Program
Southern Westchester BOCES
Elmsford, NYHigh School Diploma -
New Rochelle High School
New Rochelle, NY06.1994
Skills
- Insurance Practices
- Healthcare operations
- Organizational standards
- Relationship Building
- Medical Terminology
- Nursing Assistance
- Verbal and written communication
- Scheduling
- Pediatric Care
- EMR- Epic ECW
- Multitasking ability
- Compassionate Care
Timeline
Patient Service Specialist for Gastroenterologist
Montefiore New Rochelle Hospital
02.2023 - Current
Patient Experience Specialist
Westmed Medical Group
04.2015 - 06.2021
Patient Care Assistant
Taylor Care Center
10.2010 - Current
LPN Program
Southern Westchester BOCES
High School Diploma -
New Rochelle High School
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