Andrea Bracho
Orlando,FL
Summary
Results-driven sales specialist with a proven track record of exceeding targets and cultivating strong client relationships. Seeking a challenging role to leverage my strategic sales skills, effective communication, and passion for delivering value to drive revenue growth for a dynamic organization.
Overview
5
5
years of professional experience
Work History
Membership Sales Coordinator
Hispanic Chamber of Commerce of Metro Orlando
02.2022 - Current
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Compiled and analyzed data to determine approaches to improve sales and performance
- Directed sales support staff in administrative tasks to help sales reps close deals
- Managed accounts to retain existing relationships and grow share of business.
Events Coordinator
Hispanic Chamber of Commerce of Metro Orlando
02.2022 - Current
- Coordinated schedules and timelines for events
- Managed event logistics and operations
- Brainstormed and implemented creative event concepts and themes
- Managed administrative logistics of events planning, event booking, and event promotions
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures
- Communicated with catering, lighting and sound companies to obtain price quotes
- Reviewed event bills to confirm accuracy and approve payment.
Front Desk Receptionist
Bird Eye Institute
06.2021 - 02.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Call Center Representative
Select Insurance Group
06.2020 - 05.2021
- Placed outbound customer service or customer satisfaction calls to follow up on issues
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Processed debit and credit card and electronic check payments
- Approved and terminated customer contracts upon request
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures
- Followed up with customers about resolved issues to maintain high standards of customer service
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Desk Receptionist
Staybridge Suites Hotel Orlando At SeaWorld
08.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Education
No Degree - Psychology
Universidad Rafael Urdaneta
Maracaibo, Venezuela07.2016
High School Diploma -
Altamira Institute
Maracaibo, Venezuela06.2016
Skills
- Target Achievement
- Customer Service
- Team Management
- Relationship Building
- Sales processes
- Sales process
- Appointment Scheduling
- Sales Reporting
Personal Information
Title: Sales Specialist
Timeline
Membership Sales Coordinator
Hispanic Chamber of Commerce of Metro Orlando
02.2022 - Current
Events Coordinator
Hispanic Chamber of Commerce of Metro Orlando
02.2022 - Current
Front Desk Receptionist
Bird Eye Institute
06.2021 - 02.2022
Call Center Representative
Select Insurance Group
06.2020 - 05.2021
Front Desk Receptionist
Staybridge Suites Hotel Orlando At SeaWorld
08.2019 - 03.2020
No Degree - Psychology
Universidad Rafael Urdaneta
High School Diploma -
Altamira Institute
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