Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
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Andrea Bradley

Rockford,IL

Summary

Seeking a rewarding position where organization skills, administrative abilities, excellent customer service, technology, and interpersonal communication and healthcare skills will be creatively employed for successful results. A committed and dedicated professional with an exceptional background in the following: Customer Service Oriented Active listener Data Base Administration Research-Oriented Cashier Youth Mentor Activity Event Planner Inventory Processor Oral and Written Communication Skills

Overview

18
18
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
03.2018 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Filled out load paperwork and DOT-mandated log books.
  • Operated light trucks to deliver loads as far as 10 miles from home location.

Amazon Flex

Amazon
03.2018 - Current
  • Demonstrated flexibility and adaptability by successfully managing 50 accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
  • Increased productivity through cross-training in other machine operation roles, providing flexibility in workforce management.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Demonstrated flexibility in adapting to different kitchen roles when required, showcasing versatility within the culinary team.
  • Demonstrated flexibility in adapting to changing job responsibilities based on community needs or department priorities.
  • Managed multiple calendars simultaneously while maintaining flexibility to accommodate last-minute changes or cancellations in schedules.
  • Improved mobile-first responsiveness by employing flexible grids and fluid layouts in web designs.
  • Demonstrated flexibility when working under pressure or adapting to changing priorities during busy periods.
  • Adapted to changing demands, demonstrating flexibility and resourcefulness in prioritizing multiple tasks and meeting deadlines.
  • Demonstrated flexibility in adapting to varying patient caseloads, ensuring that all patients received the necessary attention and support during their time in the day surgery unit.
  • Demonstrated flexibility by adapting to last-minute schedule changes or additional cleaning requests from clients without sacrificing quality.
  • Demonstrated flexibility in adapting to varying workload demands while consistently maintaining high standards of clinical practice across diverse patient populations.

Home Health Aide

Help At Home
01.2010 - Current

Providing daily home and healthcare assistance to 20 elderly women, men and individuals with development disabilities.

  • Assisting with cleaning, laundry, dressing (for indoor/outdoor needs), bathing, meal preparation, grocery shopping, administrating medication(s).
  • Answering phones, taking messages and assisting clients with processing/paying monthly household's bills if needed.
  • Transporting clients to weekly, bi-weekly or monthly doctor appointments, fulfilling medical prescriptions when needed.
  • Providing excellent communication while building trustworthy working relationship with my clients.
  • Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Constructed cognitively stimulating activities.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Maintained clean and safe home environment for patients, reducing falls and accidents.

Cashier

Burger King
07.2006 - 10.2009
  • Provided great customer service for an excellent restaurant experience.
  • Operated cash register.
  • Food preparation when needed.
  • Collected and counted all monies for each night shift cash register (3-5) when needed.
  • Managed and updated food inventory database.
  • Trained new employees on front line daily operation.
  • Updated new employees on restaurant policies and menu items.
  • Trained hands-on with hiring manager for audio/visual orientations.

Education

High School Diploma -

Department of Financial And Professional Regulation
Chicago, IL
06.2007

Skills

  • Ability to perform general office duties
  • Microsoft Word, Excel, Outlook, Data Entry, 10-Key Calculator, Typing
  • Cash register
  • Strong Interpersonal skills
  • Great Communication skills
  • Inventory
  • Workplace Flexibility
  • Amazon EMR Deployment
  • Exceptional Agility and Reflexes
  • Amazon Web Services
  • Flexible schedule and availability
  • Flexible team player
  • Flexibility Improvement Techniques
  • Resourcefulness and Flexibility

Certification

  • Crowd Manager Training Certificate – Various Fire Marshal Offices or Online Providers.
  • Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
  • Firearms Training Certification - Various State Agencies or Private Institutions.
  • Home Health Aide (HHA) Certification
  • Security Officer Certification (SOC) - National Association of Safety Professionals.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Delivery Driver

DoorDash
03.2018 - Current

Amazon Flex

Amazon
03.2018 - Current

Home Health Aide

Help At Home
01.2010 - Current

Cashier

Burger King
07.2006 - 10.2009

High School Diploma -

Department of Financial And Professional Regulation
Andrea Bradley