Andrea Brady
Laurel,MD
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Forbright Bank
Chevy Chase, MD
01.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Client Service Representative
Capital One
McLean, VA
02.2012 - 03.2016
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Identified opportunities for process improvements within the organization's customer service department.
Treasury Management Specialist
Chevy Chase Bank/ Capital One Bank
Laurel, MD
01.2007 - 01.2010
- Analyzed customer accounts to ensure accuracy of data for internal reporting purposes.
- Provided training to staff on best practices for treasury management procedures.
- Reviewed banking documents for accuracy and completeness prior to execution.
- Worked with commercial sales team to implement treasury products
- Processed client billing
- Responsible for running monthly analysis
- Maintained customer files
Tax Levy and Garnishment Specialist
Chevy Chase Bank
Laurel, MD
01.2000 - 01.2007
- Reviewed incoming tax levy or garnishment orders and ensured accuracy of information.
- Processed payments to creditors in accordance with tax levy or garnishment requirements.
- Maintained accurate records and files for all tax levy or garnishment activities.
- Researched and resolved discrepancies regarding tax levy or garnishment orders.
- Validated customer information on tax levy or garnishment documents with account information to ensure accuracy.
- Prepared payment calculations for tax levy or garnishments, including deductions from bank account.
- Processed payments to creditors in accordance with the tax levy or garnishment requirements.
- Maintained accurate records and files for all garnishment activities.
- Researched and resolved discrepancies regarding tax levy or garnishment orders.
- Advised customers of their rights concerning deductions due to court-ordered garnishments and tax levy's.
- Provided customer service support to customers regarding questions about the status of their taxy levy or garnishment attachments.
- Performed administrative duties such as filing documents and preparing correspondence.
- Ensured compliance with applicable state law regarding the processing of garnishments and tax levy's.
- Reviewed requests for release or modification of existing garnishments.
- Verified that all necessary documentation was present before releasing funds.
- Maintained accuracy and confidentiality for client data by observing strict corporate and federal regulations.
Miscellaneous Processor
Chevy Chase Bank
Laurel, MD
01.1990 - 01.2000
- Processed financial transactions for various departments.
- Maintained strong relationships with internal departments such as accounting and funding teams.
- Reviewed documentation from other departments to ensure accuracy before processing.
- Filed paperwork according to standard operating procedures.
- Offered administrative support to capture and transfer information for storage, processing or transmitting.
Education
High School Diploma -
H.D. Woodson Sr. High School
Washington06-1986
Skills
- Data Collection
- Account updating
- Information Security
- Call Management
- Inbound and Outbound Calling
- Paperwork Processing
- Data Entry
- Complaint resolution
- Administrative Support
- Customer Relations
- Clerical Support
- Prioritization
- Positive and professional
- Customer Service
- Problem-solving abilities
- Adaptive team player
Timeline
Customer Service Representative
Forbright Bank
01.2024 - 05.2024
Client Service Representative
Capital One
02.2012 - 03.2016
Treasury Management Specialist
Chevy Chase Bank/ Capital One Bank
01.2007 - 01.2010
Tax Levy and Garnishment Specialist
Chevy Chase Bank
01.2000 - 01.2007
Miscellaneous Processor
Chevy Chase Bank
01.1990 - 01.2000
High School Diploma -
H.D. Woodson Sr. High School
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